Beverly Banquerigo
Bank employee
Liloan, Province of Cebu,CEB
Summary
With a proven track record at BDO Unibank, Inc., I excel in cash handling and customer service, enhancing operational efficiency and client satisfaction. My expertise in financial record-keeping and exceptional problem-solving skills have significantly contributed to team productivity and accuracy, showcasing my commitment to professionalism and ethics in the banking sector.
Overview
21
21
years of professional experience
Work History
Cash Officer
BDO Unibank, Inc.
04.2021 - 03.2024
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Addressed client concerns with empathy, providing solutions that enhanced overall satisfaction levels.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork.
Accounting Assistant
BDO Unibank Inc.
06.2012 - 03.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Reduced processing errors by implementing new system of double-checking entries.
- Enhanced accuracy of financial reports by meticulously reviewing and reconciling accounts.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Associate - Teller
BDO Unibank, Inc.
04.2008 - 05.2012
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Accounting Assistant
Equitable Savings Bank
11.2005 - 03.2008
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.
Accounting Assistant
Equitable PCI Bank
02.2003 - 10.2005
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Bachelor of Science - Business Administration
University of San Jose - Recoletos
Cebu City 06.1998 - 03.2002
Skills
Cash handling expertise
Data Entry Efficiency
Financial record keeping
Transaction Processing Speed
Professionalism and Ethics
Cash Counting Accuracy
Banking Software Proficiency
Currency Identification
Customer Service
Problem-Solving
Team Management
Operations Management
Excellent Communication
Attention to Detail
Accounting management
Teamwork and Collaboration
Timeline
Cash Officer
BDO Unibank, Inc.
04.2021 - 03.2024
Accounting Assistant
BDO Unibank Inc.
06.2012 - 03.2021
Customer Service Associate - Teller
BDO Unibank, Inc.
04.2008 - 05.2012
Accounting Assistant
Equitable Savings Bank
11.2005 - 03.2008
Accounting Assistant
Equitable PCI Bank
02.2003 - 10.2005
Bachelor of Science - Business Administration
University of San Jose - Recoletos
06.1998 - 03.2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
Age is a question of mind over matter. If you don’t mind, it doesn’t matter.
Satchel Paige