Ernest Joel Saturnino
Bachelor Of International Hospitality Management Graduate
Baguio
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
On the Job Trainee
Lemon And Olives
01.2024 - 04.2024
- Supported restaurant success by mastering various cooking techniques and adapting quickly to new recipes.
- Enhanced customer satisfaction by providing knowledgeable assistance with food selection, preparation tips, and cooking techniques.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with employees from various backgrounds.
- Displayed working knowledge of Microsoft Office programs.
- Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
On the Job Trainee
Baguio Country Club
06.2022 - 08.2022
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with food safety regulations.
- Managed production by adhering to preparation, plating and presentation standards and following safety regulations to deliver top quality food.
- Learned menu items produced by assigned station to achieve proper quantities.
- Implemented creative presentation techniques that elevated the visual appeal of each dish served at banquets or special occasions.
Order Fulfillment Specialist
Upstrm
01.2022 - 02.2023
- Checked inventory and selected products from specific locations based upon availability.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - International Hotel And Restaurant Management
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
- Team Collaboration
- Customer service skills
- Report Preparation
- Professionalism
- Proficient in Microsoft Office Applications
- Time Management
- Adaptability and Flexibility
- Multitasking
Timeline
On the Job Trainee
Lemon And Olives
01.2024 - 04.2024
On the Job Trainee
Baguio Country Club
06.2022 - 08.2022
Order Fulfillment Specialist
Upstrm
01.2022 - 02.2023
Bachelor of Science - International Hotel And Restaurant Management
University of Baguio
04.2001 -
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