JOMIE PUBLICO
Tumauini, Isabela,Phillippines
Summary
Hospitality management graduate with housekeeping NC II credential and experience in food and beverage service and hotel dining operations. Delivers guest-focused service under pressure to support consistent guest satisfaction. Applies attention to detail to maintain clean, organized guest areas.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
On The Job Trainee
Boracay Ocean Club Resort And Spa
Boracay, Phillipines
2026.02 - 2026.04
- Maintained cleanliness and sanitation of guest rooms, hotel facilities, and dining areas.
- Assisted in bed making, changing linens, and replenishing guest room amenities.
- Served food and beverages to guests at the Surf Bar and hotel dining area.
- Assisted in taking guest orders and responding to customer requests professionally.
- Ensuring proper food handling, sanitation, and timely coordination with service staff.
Service Crew
Jollibee Food Corporation
San Pedro, Phillipines
2017.06 - 2020.05
- Worked as a Service Crew at Jollibee, assigned to the drinks station and food service.
- Responsible for preparing beverages, serving food to customers, maintaining cleanliness
- And providing friendly and efficient customer service to ensure customer satisfaction.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Delivered exceptional customer service, promptly addressing queries and concerns to enhance dining experience.
- Listened to customer issues, explained available accessories and recommended parts to fix problems, increasing sales.
- Trained new staff members, imparting knowledge of service protocols and customer interaction techniques.
Education
Bachelor Of Science in Hospitality Management - Hospitality Management
HGBaquiran College
Tumauini, Isabela2026
Advance Montessori Education Center of Isabela, Inc -
Advance Montessori Education Center of Isabela, Inc
Tumauini, Isabela, Philippines2013
Bayabo Elementary School -
Bayabo Elementary School
Tumauini, Isabela, Philippines01.2009
Skills
- Customer Service
- Verbal and written communication
- Team collaboration
- Adaptability
- Organization
- Multitasking
- Initiative
- Responsible work
- Food safety
- Hygiene standards
- Team coordination
- Guest relations
- Problem-solving
- Calm under pressure
- Health and safety awareness
Certification
- Certified Competent in Housekeeping Services, Technical Education and Skills Development Authority (TESDA), Tuguegarao City, Cagayan, Philippines, 2025
- FOODSHAP Basic Food Safety for Food Handlers, FOODSHAP, Tumauini, Isabela, Philippines,
Custom Section
I CERTIFY THAT THE STATEMENTS WRITTEN IN THIS APPLICATION ARE TRUE VALID.
References
Roshelle Luga, Senior Crew At Jollibee, +63 9532712879, mobile, Tumauini, Isabela, Philippines
Training
INTERNATIONAL CAKES AND PASTRIE VIRTUAL DEMONSTRATIONS, 2022-02-16, 2022-02-16, day
Languages
English
Elementary
A2
Interests
- Cooking at Home
- Team sports and Fitness
- Exploring F&B trends
Timeline
On The Job Trainee
Boracay Ocean Club Resort And Spa
2026.02 - 2026.04
Service Crew
Jollibee Food Corporation
2017.06 - 2020.05
Bachelor Of Science in Hospitality Management - Hospitality Management
HGBaquiran College
Advance Montessori Education Center of Isabela, Inc -
Advance Montessori Education Center of Isabela, Inc
Bayabo Elementary School -
Bayabo Elementary School