Erika Grace Silawan
Online Chat Agent, Chat Support, Customer Service
Davao City, Province Of Davao Del Sur
Summary
Capable [Desired Position] with solid background in customer communication and problem-solving in chat-based environments. Successfully managed high volumes of inquiries, ensuring efficient resolution and enhanced customer satisfaction. Demonstrated ability in multitasking and technical troubleshooting to support team objectives and maintain service quality.
Overview
2
2
years of professional experience
Work History
Chat Support Representative
Online Business Applications
01.2024 - 03.2026
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Bernardo D. Carpio National High School
Davao City, Province Of Davao Del Sur, Philippines03-2014
Skills
Payment processing
Tax compliance
Vendor engagement
Task prioritization
Written communication
Customer service
Active listening
Timeline
Chat Support Representative
Online Business Applications
01.2024 - 03.2026
High School Diploma -
Bernardo D. Carpio National High School