Jhon Paolo Villaos
Santolan Pasig City
Summary
Aspiring professional seeking opportunities within organizations that leverage acquired knowledge, expertise, and creative talent while fostering commitment to excellence and career advancement.
Overview
9
9
years of professional experience
Work History
Chat Support Representative
TELRCOM Solution
Taguig City
02.2025 - 12.2025
- Assisted customers through live chat support, resolving inquiries efficiently.
- Managed multiple chat interactions simultaneously while maintaining quality standards.
- Collaborated with team members to develop solutions for common customer issues.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Monitored chat queues for incoming requests from customers requiring assistance.
Payment Specialist
KNW TECHNOLOGY INC.
Mandaluyong City
05.2023 - 11.2024
- Processed payments accurately and efficiently for client transactions.
- Reviewed and resolved payment discrepancies in a timely manner.
- Communicated with clients to clarify payment-related inquiries effectively.
- Verified bank deposits, credit card charges, wire transfers, checks.
- Reconciled incoming payments against outstanding invoices to ensure accurate records were kept.
Data Encoder
GLOBAL LINK SHAW CENTER
Mandaluyong City
02.2022 - 02.2023
- Entered and updated data into company databases accurately and efficiently.
- Reviewed documents for accuracy and compliance with company standards.
- Maintained organized records to facilitate easy access and retrieval of information.
- Collaborated with team members to ensure data integrity across all platforms.
Financial Service Analyst II
FIRST GLOBAL TRANSIT INC.
Makati City
06.2017 - 08.2021
- . Rewiew files, record, and databases to obtain information to complete task.
- Maintain and update filing and databases, either manually or using a computer.
- Communicating with merchants in relation to technical issues, investigation and chargebacks.
- Record or reconcile financial transactions with precision across multiple accounts.
- Handle payment discrepancies, such as missing or incorrect information, by investigating and resolving issues with our merchants.
- Perform intercompany activity reconcillation to maintain accuracy
Education
Bachelor of Industrial Technology - Computer Engineering Technology
RIZAL TECHNOLOGY UNIVERSITY
M. Eusebio Avenue, Barangay Maybunga, Pasig City, 01.2017
Secondary -
SANTOLAN HIGH SCHOOL
Pasig City01.2013
Primary -
GOD’S GRACE CHRISTIAN SCHOOL
Santolan Pasig City01.2009
Skills
- Computer proficiency
- Data entry
- Financial reconciliation
- Technical troubleshooting
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Analytical thinking
- Software troubleshooting
- Network troubleshooting
- Attention to details
- Critical thinking skills
- Communication and interpersonal skills
- Payment processing
- Live chat support
- Multitasking Capability
SEMINAR ATTENDED
- Networking and CCTV Configuration
- Rizal Technological University (Pasig Branch) F. Legaspi Street, Maybunga Pasig City (July 17 2014)
- Networking with Fiber Optics Cable Splicing and Testing
- National Competency Management Services Valenzuela Campus (September 6 2016)
- Affiliated Electronics Service Corporation (ASERCO) Evangelista Avenue Santolan Pasig City November 16 - March 5 (2015-2016)
Timeline
Chat Support Representative
TELRCOM Solution
02.2025 - 12.2025
Payment Specialist
KNW TECHNOLOGY INC.
05.2023 - 11.2024
Data Encoder
GLOBAL LINK SHAW CENTER
02.2022 - 02.2023
Financial Service Analyst II
FIRST GLOBAL TRANSIT INC.
06.2017 - 08.2021
Bachelor of Industrial Technology - Computer Engineering Technology
RIZAL TECHNOLOGY UNIVERSITY
Secondary -
SANTOLAN HIGH SCHOOL
Primary -
GOD’S GRACE CHRISTIAN SCHOOL