Summary
Overview
Work History
Education
Skills
Personal Information
Assets And Capabilities
Training
Timeline
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ERICKSON A. MACASPAC

ERICKSON A. MACASPAC

San Fernando City

Summary

To extend my abilities and enhance my skills on communicating using English language. To be able to provide excellent customer service to customers and clients.

Overview

12
12
years of professional experience
13
13
years of post-secondary education

Work History

Chat Support Representative

Concentrix
10.2022 - 11.2023

Chat support for Netflix users, Billing and Technical Support. Handled multiple customers at the same time. High Average.

Fraud Investigator III

Citigroup Business Process Solutions - Citibank
06.2018 - 08.2022

Did investigation on possible fraud transactions and activity. Also did Retentions, Collections and Customer Service. Excellent turn around time for investigations. Exceeded the quotas.

Customer Service Representative

ePerformax Contact Centers and BPO
04.2016 - 05.2018

Did Inbound calls for Filing disputes and claims for PayPal Customers.

AutoCAD operator

R.P.D construction
01.2012 - 01.2014

Education

Tertiary -

Architectural Design Technology
Batangas City Batangas
06.2012 - 04.2014

Secondary - undefined

Saint Louis College
Carlatan Lingsat, La Union
01.2007 - 04.2011

Elementary -

Holy Angels Montessori And Learning Center
San Juan La Union
01.2001 - 04.2007

Skills

Financial Fraud Investigator

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Personal Information

  • Place of Birth: San Juan La Union
  • Height: 5'9"
  • Father's Name: Erick Macaspac
  • Mother's Name: Eraida Macaspac
  • Date of Birth: 08/01/94
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Assets And Capabilities

  • Can work on AutoCAD
  • Can work on SketchUp
  • Had experience on interior and exterior design
  • Committed, hardworking, with sense of professionalism
  • Had experience in construction
  • Excellent oral and written command of the English language
  • Highly versatile to people, adjust easily to situation
  • Works independently without close supervision
  • Computer literate
  • Can multi task
  • Flexible

Training

Internet Marketing and Social Networking, ACLC Casa Buena Bldg.P. Burgos St., Batangas City, Batangas City, 03/16/13

Timeline

Chat Support Representative

Concentrix
10.2022 - 11.2023

Fraud Investigator III

Citigroup Business Process Solutions - Citibank
06.2018 - 08.2022

Customer Service Representative

ePerformax Contact Centers and BPO
04.2016 - 05.2018

Tertiary -

Architectural Design Technology
06.2012 - 04.2014

AutoCAD operator

R.P.D construction
01.2012 - 01.2014

Secondary - undefined

Saint Louis College
01.2007 - 04.2011

Elementary -

Holy Angels Montessori And Learning Center
01.2001 - 04.2007
ERICKSON A. MACASPAC