Emmanuel Sarmiento
3F1 Bldg 7, GSIS Metrohomes, Anonas Street, Brgy 628, Santa Mesa, Manila
Summary
Experienced with identifying and removing inappropriate content to maintain platform safety. Utilizes strong communication and decision-making skills to enforce community guidelines effectively. Knowledge of best practices in content moderation, ensuring secure and positive user experience.
Overview
7
7
years of professional experience
Work History
Content Moderator
Kroll Global Solutions Inc
05.2024 - Current
- Reviewed and assessed user-generated content for compliance with community standards and guidelines.
- Implemented quality control measures to enhance accuracy in content moderation processes.
- Collaborated with cross-functional teams to address content-related issues and improve user experience.
- Analyzed trends in flagged content to identify emerging risks and recommend proactive solutions.
Social Media Content Moderator
TaskUs Inc. Philippines
01.2023 - 04.2024
- Reviewed and assessed user-generated content for compliance with community guidelines.
- Identified and escalated potential issues or violations to maintain platform integrity.
- Collaborated with cross-functional teams to enhance moderation processes and workflows.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Technical Advisor I
Concentrix CVG Philippines
02.2020 - 10.2022
- Provided technical support and troubleshooting for software applications to enhance user experience.
- Collaborated with cross-functional teams to implement system upgrades and improve operational efficiency.
- Analyzed customer feedback to identify areas for product improvement, driving positive changes in service delivery.
Customer Service Representative
Inspiro Relia Inc.
07.2018 - 01.2020
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, maintaining professionalism and accuracy in communications.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Data Science
IU - International University of Applied Sciences
Bad Honnef, Germany08-2027
Bachelor of Science - Business Administration
Western Philippines University
Santa Monica, Puerto Princesa City, Palawan04-2016
Skills
- Global awareness
- Digital information gathering
- Assertiveness
- Strong ethical decision-making
- Cross-functional collaboration
- Effective sourcing strategies
Languages
German
Intermediate (B1)
Timeline
Content Moderator
Kroll Global Solutions Inc
05.2024 - Current
Social Media Content Moderator
TaskUs Inc. Philippines
01.2023 - 04.2024
Technical Advisor I
Concentrix CVG Philippines
02.2020 - 10.2022
Customer Service Representative
Inspiro Relia Inc.
07.2018 - 01.2020
Bachelor of Science - Data Science
IU - International University of Applied Sciences
Bachelor of Science - Business Administration
Western Philippines University