Emily Ofhel Tongco
Antipolo City ,Rizal
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
EXXA Tower, Eulogio JR Ave , Quezon City
03.2018 - 01.2022
- Designed and prepared technical reports, studies and related documentation.
- Led corporate-wide initiatives to help guide enterprise and business level goals.
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Performed network administration duties by creating network user accounts, permissions, resetting passwords and administering group policies.
Call Center Representative
Concentrix
Exxa Tower Eulogio Rodriquez JR Ave. , Quezon City
06.2016 - 03.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sales Clerk
SM Marikina Department Store (Mandurriao STAR Inc)
Marcos Highway Kalumpang , Marikina City
11.2015 - 04.2016
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Presented, rotated and date-checked products to maintain company freshness standards.
Sales Clerk
ARTWORK Inc
Sta. Lucia Grand Mall , Marcos Highway cor. Felix Ave. San Isidro Cainta
02.2015 - 08.2015
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Scanned merchandise and bagged using appropriate strategies for different items.
Cashier
Cherry Foodarama (KAMEREIJAN Man Power Inc)
3rd Floor BJS Building , Makati City
10.2013 - 03.2014
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Sales Clerk
ARTWORK Inc
Sta. Lucia East Grand Mall , Marcos Highway cor. Felix Avenue
03.2009 - 05.2009
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Opened and closed store by balancing cash registers and receipts.
- Maintained customer satisfaction with quick and professional handling of product returns.
Repack Associate
ARTWORK Inc.
118 B52 L5 Tanguile street Marikina Heights , Marikina City
10.2008 - 03.2009
- Measured product sizes, packaging equipment needed and packing options.
- Quickly and properly wrapped and boxed shirts and items to maintaining uniformity to meet fulfillment targets.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Elementary Education
Marikina Elementary School
Marikina City 06.1998 - 03.2004
Highschool
Roosevelt Cainta
Sumulong Highway Cainta Rizal 06.2004 - 03.2006
High School Diploma -
Marikina Highschool
Conception Dos Marikina City 06.2006 - 03.2008
College (Under Graduate)
ABE International College
Aurora Boulevard, Quezon City 06.2009 - 10.2009
Skills
Complaint resolution
Report preparation
Sales expertise
Service standard compliance
Character Reference
Luise Dela Rosa
Directive Manager
09288906424
Cherry Laica Cawaling
Senior SME
09178043699
Vina Aguilar
Team Lead
09436367761
Cristal Avila
Team Lead
09173080243
Timeline
Subject Matter Expert
Concentrix
03.2018 - 01.2022
Call Center Representative
Concentrix
06.2016 - 03.2018
Sales Clerk
SM Marikina Department Store (Mandurriao STAR Inc)
11.2015 - 04.2016
Sales Clerk
ARTWORK Inc
02.2015 - 08.2015
Cashier
Cherry Foodarama (KAMEREIJAN Man Power Inc)
10.2013 - 03.2014
College (Under Graduate)
ABE International College
06.2009 - 10.2009
Sales Clerk
ARTWORK Inc
03.2009 - 05.2009
Repack Associate
ARTWORK Inc.
10.2008 - 03.2009
High School Diploma -
Marikina Highschool
06.2006 - 03.2008
Highschool
Roosevelt Cainta
06.2004 - 03.2006
Elementary Education
Marikina Elementary School
06.1998 - 03.2004