ELTON A. PECHA JR
VIRTUAL ASSISTANT
Bacolod City
Summary
A qualified and professional individual that has more than 2 years experience in a business process outsourcing company. I am reliable and dependable, and I often seek new responsibilities within a wide range of employment areas. Proven ability to build and maintain positive relationships with customers and team members. I have an active and dynamic approach to work and getting things done.
Overview
3
3
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
Cold Caller
HealthHub (Freelance)
01.2025 - 04.2025
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
HEALTHCARE ASSOCIATE
Healthybos Global
11.2024 - 12.2024
- Check the orders of the customers if they are included in the prescription of the provider or doctor about the supplies they are using.
- Calling the doctor or medical assistant about the documents we need for the patient's CPAP supplies order.
CUSTOMER SERVICE REPRESENTATIVE
Ubiquity
08.2024 - 10.2024
- Address questions related to bank accounts, loans, credit cards, investments, and other financial products.
- Helping resolve any issues related to financial transactions, including errors or delays in processing.
- Help with password resets, card activations, or online banking issues.
SANNGUNIANG KABATAAN APPOINTED OFFICIAL
Barangay Alijis
03.2024 - 07.2024
- Identify and address the concerns, needs, and aspirations of the youth in the community.
- Daily task that includes organizing educational programs, recreational activities, leadership training, and other initiatives to foster personal development and empowerment.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
08.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Education
POLITICAL SCIENCE
UNIVERSITY OF ST. LASALLE
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 - 01.2024
HUMMANITIES AND SOCIAL SCIENCES STRAND -
NEGROS OCCIDENTAL HIGHSCHOOL
Bacolod City, Province Of Negros Occidental, Philippines 01.2020 - 01.2022
Skills
Problem solving skills
Good Communication Skills
Adaptability and dependability
Goal oriented
Organization and time management
Attention to detail
Timeline
Cold Caller
HealthHub (Freelance)
01.2025 - 04.2025
HEALTHCARE ASSOCIATE
Healthybos Global
11.2024 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Ubiquity
08.2024 - 10.2024
SANNGUNIANG KABATAAN APPOINTED OFFICIAL
Barangay Alijis
03.2024 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
08.2022 - 02.2024
HUMMANITIES AND SOCIAL SCIENCES STRAND -
NEGROS OCCIDENTAL HIGHSCHOOL
01.2020 - 01.2022
POLITICAL SCIENCE
UNIVERSITY OF ST. LASALLE
04.2001 - 01.2024