Elsie Espinosa, FPC

Working under Human Resourse Outsourcing in ADP TotalSource using WorkforceNow and MyTotalSource platform

• Maintained strict confidentiality of all payroll information and records.
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.

• Handled high-volume telephone calls to address and resolve customer queries.
• Oversaw customer account inquiries, efficiently providing information to resolve service issues and guarantee customer satisfaction.

• Met schedule using excellent planning and coordination skills.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

• Maintained constant presence at front counter to receive enquiries.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.

• Made high volume of sales calls per day exceeding company outbound call targets.