AIDEL JOY CABASA
Lot 11 Blk 23 Juancho St Greenfields 3 Novaliches, Quezon City
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Highly motivated employee and with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills.
Overview
18
18
years of professional experience
Work History
PROBLEM RESOLUTION ANALYST (SENIOR SPECIALIST II)
JP MORGAN CHASE
05.2023 - Current
- Responsible for processing flat cancellation or the closing of an existing auto loan that is dealer-initiated or due to a booking error, and ensuring that the trade line has been removed from the customer's credit file.
- Review loans and leases that have been funded by analysts, and remediate errors found by our Quality Control. Determine if the error is valid and requires repair to ensure that all standards are met in order to reduce any impact to the client.
- Constant collaboration with dealers, underwriters, credit team and relationship managers for assistance to complete flat cancellation or repair items.
- Receive inbound calls for flat cancellation requests and status follow-up.
- Perform outbound calls to dealers to request any missing documents or items in order to complete a flat cancellation or repair items.
- Worked with the new project of Chase Auto Finance and performed account setup and document review prior to initiating the contract process and funding a loan.
- Review and analyze terms and conditions, financial components in the approval documentation, and create a contract to be sent to the client for their loan transactions.
- Submit credit and loan applications to underwriters for verification.
- Support process improvements by working closely with project managers and functional partners to continually enhance world-class client experience.
RETAIL & LEASE FUNDING ANALYST (SENIOR SPECIALIST)
JP MORGAN CHASE
10.2017 - 05.2023
- Reviewed loan and lease contract packages while ensuring accuracy and completeness of the information and documents. This is done in accordance with state statutes, our own policies and procedures, and compliance requirements.
- Closely interacts with Credit, dealers and Dealer Relationship Managers to be able to clear any stipulations or secure missing items on an application to ensure same day funding.
- Received inbound calls and makes outbound follow-up calls to dealers.
- Meeting or exceeding established productivity and quality standards.
BUSINESS SOLUTIONS ASSOCIATE
GLOBAL PAYMENTS PROCESS CENTRE INC
03.2012 - 08.2017
- Signed up additional branches from existing account or new entities related to or owned by merchant with existing business relationship with Global Payments.
- Ensured all account opening requirements and processes comply with the partner bank and Global Payments joint venture businesses and policy requirements.
- Interaction and management with merchants at the head office and branch/outlet levels. Include coordination with various units supporting the card payment processing.
- Helped ensure operational efficiency and the proper delivery of services by vendor/security team in POS terminal installation and servicing, card acceptance, and fraud prevention.
- Generated revenue from the existing merchant portfolio by driving sales activities, cross-selling additional POS terminals, and cards they can accept for payment processing.
ACCOUNT EXECUTIVE
ENFRA USA
03.2011 - 03.2012
- Served as point of contact for assigned client accounts, maintaining client satisfaction and loyalty.
- Developed valuable client relationships through proactive communication and service execution.
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
- Resolved customer issues and complaints with quick problem-solving thinking.
CUSTOMER SERVICE REPRESENTATIVE
APAC CUSTOMER SERVICES INC
11.2006 - 01.2011
- Handled inbound calls from patients and healthcare providers with inquiries regarding their healthcare insurance coverage and claims.
- Assisted patients' requests for doctors' appointments, medicine replenishment, and health insurance claims.
- Performed well at quality assurance evaluations by continually taking action.
Education
Bachelor of Science - Nursing
Manila Central University
June 2001-March 2004Bachelor of Science - Nursing
Our Lady of Fatima University
June 2004-March 2005Bachelor of Science - Nursing
Dr. Carlos Lanting College
June 2005-March 2006Skills
- Exemplary attendance and punctuality
- Meticulous eye for detail
- Strong organizational skills- remain focused while executing different tasks Able to juggle multiple tasks at once and organize work
- Customer service oriented- comfortable communicating to clients on the phone, chat or email Excellent communication skills (written and verbal)
- Interpersonal skills- possess skills in interacting, collaborating and communicating effectively with business partners, clients, team members and others
- Problem solving skills- can identify and address the problem, think about possible solutions and successfully implement it
- Team oriented- proven track record of being a team-oriented professional, willing to work closely with others to achieve goals; willingness to assist whenever needed
- High degree of flexibility and tolerance for change
Timeline
PROBLEM RESOLUTION ANALYST (SENIOR SPECIALIST II)
JP MORGAN CHASE
05.2023 - Current
RETAIL & LEASE FUNDING ANALYST (SENIOR SPECIALIST)
JP MORGAN CHASE
10.2017 - 05.2023
BUSINESS SOLUTIONS ASSOCIATE
GLOBAL PAYMENTS PROCESS CENTRE INC
03.2012 - 08.2017
ACCOUNT EXECUTIVE
ENFRA USA
03.2011 - 03.2012
CUSTOMER SERVICE REPRESENTATIVE
APAC CUSTOMER SERVICES INC
11.2006 - 01.2011
Bachelor of Science - Nursing
Manila Central University
Bachelor of Science - Nursing
Our Lady of Fatima University
Bachelor of Science - Nursing
Dr. Carlos Lanting College
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