Ellen Dinamling- Sales Representative
Tarlac City
Summary
Proactive professional skilled in managing customer interactions and rescheduling appointments. Drives customer satisfaction through attentive follow-up and strategic outreach. Utilises CRM tools to maintain accurate records and track lead progress.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Paygration
05.2026 - Current
- Call and text new leads promptly through our dialer while their interest is fresh to maintain speed to lead.
- Confirm bookings, ensure prospects have accepted their calendar invitations, and follow up before their calls.
- Contact no-shows and canceled appointments quickly to get them rescheduled and back on track.
- Reopen conversations with older leads and turn renewed interest into booked appointments.
- Keep our CRM updated with accurate notes, stages, follow-up tasks, and next steps.
- Manage bookings, reschedules, and availability across our closers’ calendars.
- Handle daily outreach and follow-up through our dialer doing outbound calls and texting throughout the shift.
- Supporting our head closers to ensure they have the context and information they need before each appointment.
Sales Development Representative
Concentrix
Makati City
06.2025 - 05.2026
- Managed customer contacts via phone, doing follow ups and rescheduling appointments and emails daily.
- Handled urgent tickets from Account executives.
- Identify merchant pinpoints, qualify leads against rigorous criteria, and strategically schedule high-value appointments for our offshore onboarding specialists.
- Creating and guiding clients on creating accounts ready for onboarding.
- Assisted the sales team with day-to-day operational tasks.
- Gained indepth-product knowledge to assess client needs and Addressed customer concerns.
- Collaborated with sales team and management to ensure professional experience.
- Partnered with Account Executives in solving tickets, especially amending of contracts and moving sales to close won.
Outbound Sales Representative/Renewal
Reliasourcing INC.
Pasay City
08.2023 - 05.2025
- Initiated outbound calls to engage business owners and highlight essential service value making sure that they continue doing business avoiding cancellation and ending of contract.
- Utilized scripts to clearly communicate product features, pricing, and benefits.
- Persuasively aligned products/services with customer needs, driving sales.
- Gathered valuable customer feedback using open-ended questions.
- Effectively handled objections and promoted company reputation.
- Consistently exceeded sales quota which is $35000 dollars each month for 2 years.
Outbound Sales Representative
TSD Global
Taguig
05.2021 - 02.2023
- Made outbound calls to pitch services to prospective customers and offered service until closing it to a sale.
- Built strong relationships with potential clients and was able to close 8-13 deals per day and collected payment details over the phone.
- Customer queries were addressed and provided with tailored solutions.
- Maintained accurate records of customer interactions.
- Managed complaints professionally, ensuring customer satisfaction.
- Maintained a high level of work commitment ensuring I exceeded sales quota.
Skills
- Salesforce
- Zoho
- JIRA
- Kixie Dialer
- Dialpad Dialer
- Aircall Dialer
- Zoom Dialer
- Calendly
- ChiliPiper
- Slack
- Microsoft Teams
- Excel
Timeline
Appointment Setter
Paygration
05.2026 - Current
Sales Development Representative
Concentrix
06.2025 - 05.2026
Outbound Sales Representative/Renewal
Reliasourcing INC.
08.2023 - 05.2025
Outbound Sales Representative
TSD Global
05.2021 - 02.2023