ELLA MAE BAYOT
Customer Support Specialist
Summary
Dedicated Customer Support Specialist with 6 years of experience delivering exceptional customer service through email, inbound calls, outbound sales. Skilled in technical support, customer relationship management, sales support, lead generation, and loan processing. Proven ability to resolve customer concerns efficiently, exceed performance targets, quotas and maintain high customer satisfaction in fast-paced environments. Strong communicator with excellent problem-solving, multitasking, and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Outbound Sales Associate / Loan Specialist
Service First
01.2023 - 01.2026
- Managed inbound and outbound customer communications regarding loan products and services.
- Generated and qualified leads for potential loan opportunities.
- Assisted customers throughout the loan application and onboarding process.
- Educated clients on available financial products and services.
- Maintained accurate customer records and application documentation.
- Supported sales objectives while ensuring excellent customer service.
- Developed strong client relationships, leading to increased customer retention and referrals.
Customer Sales and Technical Support Associate
iQor
01.2022 - 01.2023
- Handled inbound customer communications and technical support requests.
- Assisted customers with account management, product information, and troubleshooting.
- Identified customer needs and successfully recommended relevant products and services.
- Achieved sales goals through effective upselling and customer engagement.
- Provided follow-up support to ensure customer satisfaction and issue resolution.
- Built strong customer relationships, contributing to customer retention and loyalty.
Customer Support Representative
Panasiatic Solutions
01.2019 - 01.2022
- Provided customer support through inbound calls
- Resolved customer inquiries, complaints, and technical concerns promptly and professionally.
- Assisted customers with product information, account concerns, and troubleshooting.
- Collaborated with internal departments to ensure timely issue resolution.
- Maintained high levels of customer satisfaction through effective communication and problem-solving.
- Consistently met customer service and response-time targets.
Education
College Undergraduate -
ABE International Business College
Skills
Customer Support (inbound and outbound)
Technical Support & Troubleshooting
Customer Relationship Management
Sales Support & Upselling
Lead Generation & Qualification
Loan Processing & Customer Assistance
Time Management & Multitasking
Problem Solving & Conflict Resolution
Team Collaboration
Customer Retention
Microsoft Excel
Microsoft Word
Timeline
Outbound Sales Associate / Loan Specialist
Service First
01.2023 - 01.2026
Customer Sales and Technical Support Associate
iQor
01.2022 - 01.2023
Customer Support Representative
Panasiatic Solutions
01.2019 - 01.2022
College Undergraduate -
ABE International Business College
ADDITIONAL STRENGTHS
- Fast Learner and Highly Adaptable
- Detail-Oriented and Organized
- Strong Customer Service Mindset
- Comfortable Working with International Clients
- Able to Work Independently and as Part of a Team
- Professional and Reliable Remote Worker
- Strong Interpersonal and Communication Skills