ELEAZAR GARCIA
Customer Service Representative | Virtual Executive Assistant
Summary
Experienced administrative professional with a strong focus on attention to detail and a proven track record in executive support roles. Efficiently manages complex calendars, coordinates travel arrangements, and streamlines office procedures. Recognized for exceptional organizational abilities and adaptability in dynamic environments, ensuring team success and goal achievement.
Proficient in managing executive schedules, coordinating travel arrangements, and handling confidential information with discretion. Utilizes advanced organizational and communication skills to effectively support executive teams. In-depth knowledge of office management software and procedures ensures smooth operations and increased productivity.
Overview
9
9
years of professional experience
Work History
Virtual Executive Assistant
Client Maker Solutions
01.2022 - 03.2023
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Demonstrated adaptability in responding to shifting priorities or needs within the executive office setting.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
Customer Service Representative
IOPEX TECHNOLOGIES
12.2017 - 09.2021
- Addressed product-related inquiries, feedback, and complaints from customers
- Facilitated customer order fulfillment through multiple channels including email
- Achieved high performance ratings in quality assurance evaluations by implementing continuous feedback for personal improvement
Technical Service Representative
VISAYA KPO
03.2017 - 11.2017
- Provided technical support via email, calls, and live chat for resolving technical malfunctions remotely
- Used targeted questioning techniques to diagnose and implement smart solutions
- Delivered clear, step-by-step technical guidance to clients
Technical Service Representative
CONCENTRIX
06.2015 - 12.2016
- Resolved technical issues through email, calls, and live chat
- Assisted customers in setting up new systems, applications, and software
- Resolved service issues promptly to maximize customer satisfaction
Technical Support Representative
HARTE-HANKS INC
02.2014 - 05.2015
- Provided step-by-step technical support and communicated complex technical information effectively to non-technical users
- Utilized support tickets and technical manuals to expedite incident resolution
- Met service level agreements by resolving user requests within defined time frames
Education
Associate - Computer Science
Asian Institute of Computer Studies
Pasig, Metro Manila, Philippines 04.2001 -
Skills
Experienced with Microsoft Word
Microsoft Excel Proficiency
Visual Communication Skills
Zendesk Application Skills
Experience with HelpScout
Gorgias Customer Support Skills
Shopify Proficiency
E-commerce Management Expertise
Elementor Proficiency
Trello Task Organization
Experienced with Slack Communication
File Management Skills
CRM management
Timeline
Virtual Executive Assistant
Client Maker Solutions
01.2022 - 03.2023
Customer Service Representative
IOPEX TECHNOLOGIES
12.2017 - 09.2021
Technical Service Representative
VISAYA KPO
03.2017 - 11.2017
Technical Service Representative
CONCENTRIX
06.2015 - 12.2016
Technical Support Representative
HARTE-HANKS INC
02.2014 - 05.2015
Associate - Computer Science
Asian Institute of Computer Studies
04.2001 -