Ela Del Castillo
VA specializing in General Administration, Operations, And Project Management
Metro Manila Philippines
Summary
Virtual Assistant supporting day-to-day operations, research, procurement, and delivery work across remote, service, and marketing projects. Coordinates client communication and project updates to keep timelines on schedule. Adds structure to cross-functional work through documentation, follow-ups, and clear next steps. Develop effective SOPs to maintain consistently high work quality across the team.
Overview
14
14
years of professional experience
Work History
Freelance Project and Virtual Assistant
Valiant Solutions and Knowmad Digital Marketing
01.2024 - 01.2026
- Project-based VA for a cleaning company and Project and Operations Assistant for a digital marketing company
- Maintained organized digital folders of files, documents and other assets for easy access and retrieval.
- CRM automation setup and management
- Payroll Review
- Created new and improved existing SOPs to streamline workflows
- Budget Reconciliation for projects, ensuring projects are within budget range.
- Team task delegation and progress monitoring.
- Create reports and presentation.
Freelance VA/EA for Online Coaches and Mentors
Tara Divina, Dr. Louise Mahler and Brand Tomorrow
01.2021 - 01.2023
- EA/VA for Coaches Tara Divina, Dr. Louise Mahler and Lead Generation VA for Brand Tomorrow
- Assisted with day-to-day operations, inbox and calendar management, document organization, CRM management and leads research.
- Developed and maintained courteous and effective working relationships with the coaches' clients by handling their appointments, requests and subscriptions diligently.
- Managed multiple projects and course offerings in platforms like Kajabi.
Jr Project Manager / General VA
Colette Baron Reid
01.2020 - 01.2021
- Assisted in project planning and scheduling, ensuring alignment with team objectives.
- Managed documentation for project milestones, maintaining accuracy and organization.
- Supported the execution of project tasks, adapting quickly to changing priorities.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
Virtual Administrative Assistant
Mental Fitness
01.2019 - 2019
- Social media accounts moderation, inbox management, customer support and CRM set-up for coaching services for mental health improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships and maintained a secured and safe space for clients.
EA to the CEO and VA/Customer Service back-up
IT Network Consultants
01.2017 - 01.2018
- Daily task monitoring for CEO
- Attending weekly meetings to review CEOs current projects, responsibilites and plan long-term goals
- Payroll
- Review time clock-in of all team members
- Task delegation
- Inbox management during closing hours as customer service back-up
- Travel Booking for CEO and IT team
- SOP creation and overseeing its implementation
Project Manager
Guided Imports
01.2015 - 01.2017
- Project Management and helped research, acquire, and ship over 70 products from China for Amazon sellers based in Europe and the USA
- Developed comprehensive project documentation to track progress and enhance communication.
- Monitored budgets and resources to optimize allocation and minimize costs effectively.
- Established effective communication between on-the-ground-sourcing team, manufacturing companies and clients (private label and ecomm sellers)
- Managed projects from research up to shipping in designated Amazon Warehouses.
Risk Management Analyst II
JP Morgan Chase & Co.
01.2015 - 01.2016
- Conducted data analysis to support risk reporting and improve accuracy of assessments.
- Case review and resolution for reported fraudulent credit card activity.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
Customer Service Representative
BPO Companies
01.2012 - 01.2014
- Customer Service Representative for BPO accounts: United Airlines Mileage and Reservations and Sprint Telco Billing
- Handling general information and billing query, tier I technical support and call de-escalations.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions to ensure accurate record-keeping and follow-up actions.
Education
Bachelor of Science - Marketing
Centro Esccolar University
Manila, Philippines 04.2001 -
Skills
Calendar management
Inbox management
Data entry
Documentation and filing
Travel booking
Project management
SOP creation and implementation
CRM management
Research
Report and Presentation creation
Email automation
Client Review and Testimonial
- Jennica Bautista - SEO Expert / Virtual Assistant / Project Manager
February 9, 2023. Jennica worked with Ramela on the same team
Over the span of two companies and 4-5 years, I enjoyed working with Ela. I was able to observe that she can operate well while being distant when I went to their home during her working hours. She runs things with such grace, and that really motivated me. She never complains and always makes sure to do things according to the rules. She is highly detail-oriented and quite easy to talk to.
(source: https://www.linkedin.com/in/ela-del-castillo/details/recommendations/)
- 10/10 client rating by Knowmad Digital Marketing
(more information by request)
Timeline
Freelance Project and Virtual Assistant
Valiant Solutions and Knowmad Digital Marketing
01.2024 - 01.2026
Freelance VA/EA for Online Coaches and Mentors
Tara Divina, Dr. Louise Mahler and Brand Tomorrow
01.2021 - 01.2023
Jr Project Manager / General VA
Colette Baron Reid
01.2020 - 01.2021
Virtual Administrative Assistant
Mental Fitness
01.2019 - 2019
EA to the CEO and VA/Customer Service back-up
IT Network Consultants
01.2017 - 01.2018
Project Manager
Guided Imports
01.2015 - 01.2017
Risk Management Analyst II
JP Morgan Chase & Co.
01.2015 - 01.2016
Customer Service Representative
BPO Companies
01.2012 - 01.2014
Bachelor of Science - Marketing
Centro Esccolar University
04.2001 -