- English
- Tagalog
Angela V. Medrano
Lipa City,Philippines
Summary
Supports busy teams by organising information, processing orders and preparing documentation that keeps work moving accurately. Resolves queries, verifies details and manages communications across chat, email and calls to maintain strong customer service standards. Adapts quickly to changing tasks and systems while bringing consistency, discretion and strong attention to detail.
Overview
1
1
Language
11
11
years of professional experience
Work History
Freelance Virtual Assistant (Fulltime)
TEO TECH HOLDINGS LLC
03.2025 - Current
- Provided day-to-day administrative support, improving overall business efficiency.
- Time Management: Managed multiple assigned tasks while maintaining accuracy and meeting deadlines.
- Reviewed and verified incoming orders, entering accurate customer details into the CRM to ensure seamless processing.
- Endorsed orders from sales compliance using ZOOM, communicating with customers via SMS and outbound calls to confirm information and maintain order accuracy.
- Resolved customer queries swiftly and professionally, ensuring positive outcomes and enhancing customer satisfaction.
- Fulfilment & Shipping: Generate airway bills (AWBs), create customer record and forwarding to the company's system management.
- Handled client correspondence and internal communications in professional manner.
- Updated client correspondence files and noted additions in file index.
- Key Responsibilities
Utility Attachment Associate
MERALCO INDUSTRIAL ENGINEERING SERVICES CORPORATION (MIESCOR)
Quezon City, Philippines
03.2021 - 01.2024
- Prepared comprehensive reports using technical and detailed information for stakeholder review.
- Prepared reports, pivot tables, and billable documentation.
- Analysed data to identify trends, supporting strategic decision-making for business growth.
- Gathered and processed information to create accurate reports and documentation.
- Oversaw quality control processes, maintaining high standards for project outputs and deliverables.
- Managed multiple assigned tasks while maintaining accuracy and meeting deadlines.
- Researched issues and compiled reports, presentations and summaries from data.
- Organised and maintained digital information and work-related records.
- Assisted with documentation and other administrative requirements.
Customer Chat Support Representative
Teleperformance
Makati City, Philippines
09.2020 - 12.2020
- Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
- Addressed customer questions, problems and complaints in person and via chat, fostering positive relationships and ensuring smooth communications.
- Managed customer enquiries, delivering detailed information on services to boost customer satisfaction.
- Analysed customer feedback to recommend actionable improvements in products and services.
- Demonstrated strong communication and time management skills to meet and exceed sales targets.
- Coordinated with team members to organise client meetings, improving communication efficiency.
Sales Clerk
ISETAN DEPARTMENT STORE
01.2016 - 01.2016
- Recommended products tailored to individual customer needs, enhancing overall shopping experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Provided accurate product information and responded to customer inquiries.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Resolved complex customer complaints effectively, restoring satisfaction and fostering customer loyalty.
- Processed customer returns and exchanges professionally, ensuring high levels of customer satisfaction.
- Supported daily store operations and customer service activities.
- Assisted customers in locating products and merchandise.
Education
Bachelor of Science - Information Technology
Access Computer and Technical College
Quezon City01-2026
Skills
- Virtual Administrative Support
- Data Entry & Data Processing
- Document Management
- Report Preparation
- CRM Management
- Microsoft Office
- Google Workspace / Google Teams
- Data organisation
- Customer Service
- Time Management
- Calendar management
- Multitasking
- Prioritisation and time management
- Problem Solving
LANGUAGES
PROFESSIONAL STRENGTHS
- Reliable
- Organized
- Detail-Oriented
- Hardworking
- Adaptable
- Honest
- Committed to Learning
Timeline
Freelance Virtual Assistant (Fulltime)
TEO TECH HOLDINGS LLC
03.2025 - Current
Utility Attachment Associate
MERALCO INDUSTRIAL ENGINEERING SERVICES CORPORATION (MIESCOR)
03.2021 - 01.2024
Customer Chat Support Representative
Teleperformance
09.2020 - 12.2020
Sales Clerk
ISETAN DEPARTMENT STORE
01.2016 - 01.2016
Bachelor of Science - Information Technology
Access Computer and Technical College