Michelle Lucas
Virtual Assistant
Baguio City
Summary
Hardworking and passionate Virtual Assistant with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Underwriting Assistant
Fundr
New York City
02.2022 - 05.2023
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
Assistant Property Manager | Leasing/Listing Coord
Boston Luxury Real Estate
Boston
04.2019 - 01.2022
- Scheduled property showings and provided information to prospective tenants about available properties.
- Assisted applicants in completing rental applications and conducted tenant background checks.
- Responded to inquiries from tenants and addressed their concerns in a professional and efficient manner.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Escalated major issues to property manager for immediate remediation.
Administrative Assistant
Your Home Sold Guaranteed
Atlanta
03.2016 - 03.2019
- Provided comprehensive administrative support to the client remotely, including managing emails, scheduling appointments, and handling phone calls.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated with team members virtually to ensure seamless communication and project coordination.
- Coordinated and scheduled virtual meetings and conference calls, managing calendars and sending meeting invitations.
- Handled data entry and maintained databases accurately and efficiently.
- Assisted in organizing and filing electronic documents to ensure easy accessibility.
Education
Bachelor of Science - Secondary Education
Saint Louis University
Baguio City Philippines 06.2001 - 07.2003
Skills
Time Management
Database Management
Virtual Administrative Support
Communication
Technology Proficiency
Customer Service
Multitasking
Property Management
Leasing and Listing Coordination
Organizational Skills
Contract Administration
Clerical Support
Timeline
Underwriting Assistant
Fundr
02.2022 - 05.2023
Assistant Property Manager | Leasing/Listing Coord
Boston Luxury Real Estate
04.2019 - 01.2022
Administrative Assistant
Your Home Sold Guaranteed
03.2016 - 03.2019
Bachelor of Science - Secondary Education
Saint Louis University
06.2001 - 07.2003