EISENN MARX BALIWAG
Caloocan City
Summary
Customer Service Representative with experience resolving complaints, calming escalations, and protecting customer trust in a high-volume call center environment. Brings steady judgment, clear communication, and fast issue resolution to keep customer interactions accurate and efficient. Handles multitasking under pressure while maintaining professionalism in high-stress conversations.
Overview
4
4
years of professional experience
Work History
Support Coach
Afni Call Center
07.2025 - Current
- Coached and mentored team members, resulting in improved performance and increased client satisfaction.
- Developed training materials for new hires, promoting consistency in knowledge and skill transfer.
- Assisted in developing training materials for new hires, ensuring consistency in knowledge and skill transfer.
- Analyzed chat data to identify trends, recommending process improvements to enhance client communication.
Customer Service Representative
Alorica
01.2023 - 03.2024
- Resolved customer complaints with empathy to build trust and reliability in the business.
Education
High School Diploma -
South East Asia Institute of Trade And Technology
Quezon City, Metro Manila03-2019
Skills
Multitasking
Integration
Judgement
Creative Thinking
Decision Making
Timeline
Support Coach
Afni Call Center
07.2025 - Current
Customer Service Representative
Alorica
01.2023 - 03.2024
High School Diploma -
South East Asia Institute of Trade And Technology