Renphel Jeanne Amatac
Iloilo City, Province Of Iloilo
Summary
Results-driven professional with broad experience in coaching and mentoring. Skilled in conflict resolution, active listening, and performance improvement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for my reliability, empathy, and effective communication skills
Overview
4
4
years of professional experience
Work History
Support Coach
TTEC
09.2023 - Current
- Facilitated onboarding and training for new new agents, enhancing team readiness and performance..
- Provided ongoing coaching and feedback to agents, fostering skill development, enhanced team performance and promoting career growth.
- Served as an escalation point for complex billing and technical problems, ensuring timely resolution while maintaining customer satisfaction levels.
- Mentored agents, contributing to their professional growth and ability to handle complex cases independently over time.
Customer Service Representative
Iqor
10.2021 - 08.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Managed high-volume calls and high-stress situations effectively, while maintaining professionalism and accuracy in information delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Interior Design
University of San Agustin
Iloilo City, Province Of Iloilo, PhilippinesSenior High School - Science, Technology, Engineering, And Mathematics
St. Paul's University Iloilo
Iloilo City, Province Of Iloilo, Philippines09-2020
Skills
- Collaborative teamwork
- Time management
- Attention to detail
- Effective multitasking
- Reliability
- Clear communication
- Critical thinking
- Strong organizational abilities
- Accurate data entry
- Spreadsheet proficiency
Timeline
Support Coach
TTEC
09.2023 - Current
Customer Service Representative
Iqor
10.2021 - 08.2023
Bachelor of Science - Interior Design
University of San Agustin
Senior High School - Science, Technology, Engineering, And Mathematics
St. Paul's University Iloilo