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Associate Principal Engineer

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Highly skilled Customer support and Technical Representative over 5 years of experience. Honed my abilities in delivering exceptional Customer service and technical solutions in numerous fast-paced industries. Adept in enhancing customer experience by maintaining a customer-first approach with proven ability to effectively convey technical concepts to diverse audiences, ensuring customer satisfaction and loyalty. Highly skilled in utilizing ticketing systems and a vast knowledge or various CRM tools. I am a dedicated and results-driven professional who is committed to upholding company standards and exceeding performance metrics while fostering positive customer experiences

Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with a positive attitude.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Adept at elevating customer experiences, I leveraged CRM systems at Duke Energy to enhance client satisfaction and retention. My blend of empathetic communication and problem-solving skills, backed by expertise in Salesforce and call management, consistently drove positive outcomes and repeat business, marking a significant impact in fast-paced support environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Egel Tampus

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Customer Support Specialist

Back Office Agent/Freelancer

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No Degree - Educational Psychology/Criminology

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