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Reycie Grace Camannong
Operations Specialist
Sta. Maria,BUL
Work Preference
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Customer Support Specialist
PropTech Labs
08.2025 - 11.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Troubleshot and resolved customer issues promptly, escalating complex cases directly to developers when necessary.
- Maintained and updated the knowledge base to enhance customer self-service and improve internal resources.
- Collaborated with product and engineering teams to relay customer feedback, assist in issue resolution, and drive product improvements.
- Assisted with onboarding and training new customers to ensure successful adoption and usage of Proptech Labs platforms.
- Participated in team discussions and shared insights to improve customer support processes.
Freelance Maintenance & Admin Support
Lillian Limited Property Management Company
01.2025 - 07.2025
- Coordinated remote property maintenance across 60+ short-term rental properties, handling guest-reported issues and scheduling with vendors (handymen, plumbers, AC techs); booked services via Thumbtack when needed.
- Attended virtual maintenance and cleaning inspections for large properties, filling in during Maintenance Manager VA absences.
- Communicated with guests, cleaners, and property owners to ensure timely issue resolution and maintain high service quality.
- Tracked maintenance projects in Asana to improve task visibility and team coordination.
- Ordered supplies through Walmart’s online platform, ensuring on-time delivery for turnovers and guest readiness.
- Inbox Handling: Help manage messages and incoming calls in Hostaway, Google Voice, and client queries.
- Supported operations for 60+ active properties, ensuring smooth daily workflows and timely problem resolution.
- Hospitality / Property Management
- Remote
Freelance Operations Specialist - Quality Control
Asteroom
10.2024 - 02.2025
- Identified the nearest available data collector for property assignments and communicated client requirements, such as 3D-only or 3D with 2D floor plans.
- Coordinated with data collectors and on-site contacts to schedule or reschedule property visits and resolve issues.
- Reviewed 3D virtual tours to ensure quality, image clarity, proper lighting, and accurate room labeling based on company standards.
- Identified and flagged visual or technical errors to maintain consistency across deliverables.
- PropTech / Real Estate
- Remote
Software Specialist
Guesty
02.2022 - 08.2024
- Provided fast and friendly support through email, chat, phone, and Google Meet, helping clients solve both technical and operational issues.
- Assisted with onboarding and led live training sessions to help clients better understand Guesty’s features and get the most out of them. Also, walked clients through step-by-step solutions, making sure they felt confident using the platform.
- Shared valuable client feedback with the Product and Development teams to help improve the system.
- Worked closely with various teams—including Product Managers, Customer Success Managers, and Developers—to solve complex, cross-functional issues.
- Selected as a temporary Lead Domain Specialist in two domains, where I took the lead on escalated cases and supported my teammates with difficult inquiries. Joining meetings with Product Managers, CSMs, and Developers.
- Became the go-to person for cross-domain questions, often assisting shift managers and other departments when deeper expertise was needed.
- Helped guide teammates in unfamiliar areas and supported their learning to improve overall team performance.
- SaaS / Vacation Rental Tech
- Remote
Customer Service Representative
Optum Bank
10.2021 - 01.2022
- Assisted with banking and healthcare inquiries under strict time goals.
- Educated customers on financial products and ensured satisfaction.
- Healthtech / Financial Services
- Remote
Customer Service Representative
Eddie Bauer
06.2019 - 06.2021
- Handled a high volume of customer inquiries via phone, chat, and email related to product details, return policies, and refund processing, ensuring accurate and timely resolution in line with company guidelines.
- Managed escalated customer disputes with empathy and professionalism, often turning negative experiences into positive outcomes that contributed to improved customer retention and satisfaction.
- Inspiro Relia - E-commerce / Retail
Relationship Manager
Barclaycard US
12.2014 - 02.2019
- Managed incoming calls and emails related to credit card transactions, account status, and dispute inquiries.
- Investigated and resolved chargebacks, fraud cases, and billing errors while complying with regulatory and company policies.
- Conducted outbound calls to clients and merchants to verify transactions and support dispute resolution.
- Processed claims accurately and ensured all documentation was complete for audit and reporting.
- Provided guidance on Barclaycard rewards, including how to earn, redeem, and resolve reward-related concerns.
- Maintained detailed records of all customer interactions, disputes, and reward activities for tracking and compliance.
- Delivered clear, professional explanations of account activity, fees, and transaction history to help customers better understand their statements.
- Provided product education by explaining available Barclaycard credit cards, highlighting key features, benefits, interest rates, and eligibility requirements to help customers make informed decisions based on their financial needs and goals.
- Alorica - Financial Services
Education
Bachelor of Science - Entrepreneurial Management (Undergraduate)
Polytechnic University of The Philippines
Sta. Maria, Bulacan01-2008
High School Diploma -
Little Angels Montessori School of Bulacan
Sta. Maria, Bulacan01-2006
Skills
Zendesk
Quality assurance
SalesForce
CRM
Customer response
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
PMS Software Proficiency
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Certification
Certified AI Support Expert, Conduit
Software
PMS: Guesty & Hostaway
Channel Platforms: Major Channels
MS Teams, Outlook, Excel & Word
Google Voice, Docs & Sheets
Asana, Mondaycom & ClickUp
Chat GPT, Gemini, Rovo & Copilot
WhatsApp, Slack & Conduit
Canny: Customer Feedback Management Software and Tools
SendWithUs & SendGrid
Okta
Zillow, Thumbtack, Angi, Yelp, Fiverr & NextDoor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Quote
“Commit to the Lord whatever you do, and he will establish your plans.”
Proverbs 16:3
Timeline
Customer Support Specialist
PropTech Labs
08.2025 - 11.2025
Certified AI Support Expert, Conduit
08-2025
Freelance Maintenance & Admin Support
Lillian Limited Property Management Company
01.2025 - 07.2025
Freelance Operations Specialist - Quality Control
Asteroom
10.2024 - 02.2025
Software Specialist
Guesty
02.2022 - 08.2024
Customer Service Representative
Optum Bank
10.2021 - 01.2022
Customer Service Representative
Eddie Bauer
06.2019 - 06.2021
Relationship Manager
Barclaycard US
12.2014 - 02.2019
Bachelor of Science - Entrepreneurial Management (Undergraduate)
Polytechnic University of The Philippines
High School Diploma -
Little Angels Montessori School of Bulacan