Efthel Jovane Codera

Results-driven professional with a solid background in sales and customer service. Achieves sales targets by understanding customer needs and recommending tailored solutions. Cultivates lasting relationships through effective follow-up and comprehensive knowledge of product offerings.

• SPI GLOBAL, Inbound Sale Rep, Seasonal Account, 2014-09-01, 2014-12-31, Provides support and service to assigned customers., Develop new customer in the area and promote all the products and services offered by the company., Ensure the quality, accuracy and timeliness of all inbound functions.
• Teleperformance, SUPERVISOR TRAVEL ACCOUNT, 2015-01-01, 2020-12-31, Setting sales goals and developing sales strategies., Researching prospects and generating leads., Handling customer questions, inquiries and complaints., Providing exceptional experience and hospitality.
• Sykes Asia, Customer service, Verizon Business, 2020-01-01, 2021-12-31, Answering questions about company’s products or services., Resolving issues and basic troubleshooting technical problems., Handling Customer complaints., Manage multiple line and account for business.
• Concentrix, Case Manager, HP, 2021-01-01, 2023-12-31, Coordinating and providing resolution, effective, efficient, equitable, and client-centered., Handling Case assignment, Draft service plans, review case progress and determine Case closure., Helping customer make informed decisions by acting as advocate regarding to a certain issue.
• Telus, Outbound Sales rep, Telus inhouse Account Telco, 2024-02-01, 2024-07-31, Identifying potential customers and compiling contact lists., Making cold calls, sending emails, or utilizing other channels to reach out to prospects., Presenting products or services to potential clients and demonstrating their value., Understanding customer needs and requirements to tailor product offerings and sales pitches., Developing and maintaining relationships with prospects and customers., Meeting or exceeding sales targets and quotas., Utilizing Customer Relationship Management (CRM) software to track interactions, manage leads, and follow up with prospects.
• Acquire BPO, Inbound Sales Rep, ATT Wireline sales, 2024-08-01, 2025-02-28, Responding promptly to customer inquiries received via phone., Understanding customer needs and requirements to recommend appropriate products or services., Qualifying leads based on their potential for conversion., Maintaining a thorough knowledge of the company's offerings, pricing, and policies., Documenting all customer interactions in the company's CRM system for future reference and follow-up., Following up with potential customers who have expressed interest but have not yet purchased., Meeting or exceeding sales targets by effectively converting inbound leads into sales., Handling customer objections and providing solutions that meet their needs and encourage a purchase., Providing feedback to product and service teams based on customer interactions and suggestions., Staying current with industry trends and competitor offerings to anticipate customer needs and offer relevant solutions.
• Fusion CX, Inbound Sales Rep, ATT Wireline sales, 2024-08-01, 2025-02-28, Responding promptly to customer inquiries received via phone., Understanding customer needs and requirements to recommend appropriate products or services., Qualifying leads based on their potential for conversion., Maintaining a thorough knowledge of the company's offerings, pricing, and policies., Documenting all customer interactions in the company's CRM system for future reference and follow-up., Following up with potential customers who have expressed interest but have not yet purchased., Meeting or exceeding sales targets by effectively converting inbound leads into sales., Handling customer objections and providing solutions that meet their needs and encourage a purchase., Providing feedback to product and service teams based on customer interactions and suggestions., Staying current with industry trends and competitor offerings to anticipate customer needs and offer relevant solutions.
• Virtual Assistant Ph. VAP, Virtual Assistance, Healthcare PR360, Reach out to potential leads via DMs, emails, or outbound messaging platforms., Qualify leads through conversations and identify those who are a good fit., Follow up consistently with warm leads to build relationships and move them forward., Set and confirm appointments with high-quality leads for strategy calls., Track outreach progress and follow-ups in our CRM.