Efrileen Dela Cruz
Assistant Chief Housekeeper
67 South Poblacion San Fernando Cebu,CEB
Summary
Dynamic leader with a proven track record at Viking Ocean Cruise Lines under Magsaysay Maritime Corp., enhancing operational efficiency and fostering team development. Excelled in operations management and communication, significantly improving interdepartmental collaboration and staff training programs. Renowned for reliability and problem-solving abilities, consistently exceeding customer satisfaction goals.
Overview
9
9
years of professional experience
Work History
Assistant Chief Housekeeper
Viking Ocean Cruise Lines/Magsaysay Maritime Corp
02.2023 - 07.2024
- Identified areas of personnel deficiency and took necessary action for correction.
- Planned, directed, and controlled execution of administrative and compliance activities.
- Served as a key liaison between senior leadership and frontline staff, facilitating open communication channels throughout the organization.
- Oversaw a diverse team of professionals, fostering an inclusive work environment and promoting professional development.
- Established interdepartmental partnerships by conducting joint trainings improving overall response capabilities.
- Reported status of operations to Bureau Chief, managing and directing day-to-day operations and supervising several divisions.
- Oversaw facility maintenance schedules by coordinating with vendors for timely repairs and upgrades.
- Conducted regular audits of departmental records to ensure accuracy and compliance with internal policies and procedures.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Recommended policy updates based on industry best practices to maintain compliance with regulatory requirements and enhance overall operational effectiveness.
- Implemented safety protocols to maintain a secure workplace for all staff members, reducing incidents and injuries.
- Implemented cross-trainings in other operations department responsibilities to cover duties for absent teammates.
- Improved department efficiency by streamlining processes and implementing new software tools.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and increased productivity.
Stateroom Stewardess
Viking Ocean Cruise Lines/Magsaysay Maritime Corp.
09.2015 - 08.2023
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touch point throughout their cruising experience.
- Conducted regular cabin checks during their stay, monitoring passenger wellbeing and offering assistance as needed.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Ensured safety and comfort of passengers by demonstrating emergency procedures.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Ensured safety and comfort of customers onboard aircraft.
Education
Associate of Science - In Tourism Management
University Of San Jose Recoletos
Cebu City, Philippines 6000 04.2001 -
Skills
Problem-solving abilities
Timeline
Assistant Chief Housekeeper
Viking Ocean Cruise Lines/Magsaysay Maritime Corp
02.2023 - 07.2024
Stateroom Stewardess
Viking Ocean Cruise Lines/Magsaysay Maritime Corp.
09.2015 - 08.2023
Associate of Science - In Tourism Management
University Of San Jose Recoletos
04.2001 -
Similar Profiles
Joseph Arjay ConsistenteJoseph Arjay Consistente
Statroom Attendant at Viking Ocean Cruise Lines /Magsaysay Maritime CorpStatroom Attendant at Viking Ocean Cruise Lines /Magsaysay Maritime Corp
Jommel OrtiagaJommel Ortiaga
Boutique Sales Associate at AIDA Cruises / Magsaysay Maritime CorpBoutique Sales Associate at AIDA Cruises / Magsaysay Maritime Corp
Danilo BanagDanilo Banag
Bar Supervisor at Magsaysay Maritime Corp./ Princess CruisesBar Supervisor at Magsaysay Maritime Corp./ Princess Cruises