Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maricris Millares

ASSISTANT HOUSEKEEPING MANAGER
Muntinlupa

Summary

Driven by a results-focused approach, I excelled at Viking Cruises by enhancing team productivity and fostering interdepartmental partnerships, showcasing my strong team leadership and policy implementation skills. My proactive problem-solving and attention to detail led to significant improvements in service delivery and operational effectiveness, setting a high standard for compliance and professional development within the hospitality sector.

Overview

23
23
years of professional experience
4
4
Certifications

Work History

Assistant Chief Housekeeper

Viking Cruises
01.2019 - Current
  • Managed over 80 staffs in the Housekeeping department
  • Identified areas of personnel deficiency and took necessary action for correction.
  • Planned, directed, and controlled execution of administrative and compliance activities.
  • Oversaw a diverse team of professionals, fostering an inclusive work environment and promoting professional development.
  • Established interdepartmental partnerships by conducting joint trainings improving overall response capabilities.
  • Conducted regular inspections of departmental records to ensure accuracy and compliance with internal policies and procedures.
  • Disciplined personnel and initiate disciplinary measures as defined by SOPs.
  • Implemented safety protocols to maintain a secure workplace for all staff members, reducing incidents and injuries.
  • Implemented cross-trainings in other operations department responsibilities to cover duties for absent teammates.
  • Recommended policy updates based on industry best practices to maintain compliance with regulatory requirements and enhance overall operational effectiveness.
  • Managed budgetary decisions to optimize resource allocation and maximize operational effectiveness.
  • Mentored junior staff members, providing guidance on career progression opportunities within the organization.

Assistant Housekeeping Manager

Costa Crociere S.p.A
03.2012 - 03.2017
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
  • Developed strong relationships with vendors to secure competitive pricing on
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas on board.

Cabin Stewardess

Costa Crociere S.p.A
06.2004 - 03.2012
  • Maintained cleanliness and organization in cabins, ensuring a comfortable stay for guests.
  • Collaborated with fellow stewards on special projects such as deep cleans or room upgrades on an as-needed basis.
  • Assisted with luggage handling, efficiently delivering belongings to guest cabins upon arrival and departure.
  • Assisted with dining room setup prior to meal times when needed, ensuring a seamless service experience for all guests.

Housekeeping Room Attendant

Makati Prime Tower Suites
02.2002 - 03.2003

Education

Level 1 & 2 - Spanish Language

Instituto Cervantes De Manila
Manila
04.2001 -

Bachelor of Science - Business Administration And Management

San Pedro College of Business Administration
San Pedro, Province Of Laguna, Philippines
04.2001 -

Skills

    Service Delivery Management

    Policy Implementation

    Training Coordination

    Budget Development

    Teamwork and Collaboration

    Documentation And Reporting

    Positive Attitude

    Problem-solving abilities

    Team Leadership

    Multitasking

    Decision-Making

    Attention to Detail

Certification

Basic Safety Course

Timeline

Basic Safety Course

08-2024

Nutrastat Pest Management

06-2024

Crowd and Crisis Management

01-2024

Assistant Chief Housekeeper

Viking Cruises
01.2019 - Current

Ship security awareness

04-2014

Assistant Housekeeping Manager

Costa Crociere S.p.A
03.2012 - 03.2017

Cabin Stewardess

Costa Crociere S.p.A
06.2004 - 03.2012

Housekeeping Room Attendant

Makati Prime Tower Suites
02.2002 - 03.2003

Level 1 & 2 - Spanish Language

Instituto Cervantes De Manila
04.2001 -

Bachelor of Science - Business Administration And Management

San Pedro College of Business Administration
04.2001 -

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Maricris MillaresASSISTANT HOUSEKEEPING MANAGER