Earl John Villasan Tano
Dwellness Home Warranty | Dr. Cool Services
Cebu City,Cebu City
6
years of professional experience
IT graduate (BSIT) and tech-savvy professional with expertise in customer support, IT helpdesk operations, web development, and digital media design. Experienced in virtual receptionist duties, complex claim workflows, scheduling, and client management across US-based healthcare, property, and home service sectors. Bilingual in English and Tagalog, combining technical versatility with strong communication skills.
Work History
OJT
3 Months- Encodes gathered data
- Household Profiling (Field Work)
- Research
Customer Service Representative
6 Months- Provide one call resolution with great customer service.
- Assist customers in processing transactions such as placing orders, delivery and shipping, returns & exchanges, refund, compensations etc.
- Schedule consultation, installation, repair delivery and in-home appointments.
- Client: Wipro Philippines
Customer Service Representative
1 Year 5 Months- Virtual receptionist to various small companies based in US, handling different industries (Medical Field, Property Management, Service based companies)
- Setup appointments, Place orders, Relaying urgent concerns to doctors, property custodians, etc)
On the Job Trainee, IT helpdesk position
2 Months- IT Help Desk
- Adhere to submitted tickets within the team
- Troubleshooting hardware services
- Installing of certificates needed in the workplace
Customer Service Representative
3 Years 1 Month- Customer service representative - handling claims for homeowners, tracking appointments and monitoring service progress, coordinate with the state when it comes to permit and taxes for HVAC replacements and other big purchases.
- Web and media specialist for both businesses - assigned to do graphics for both businesses such as flyers, brochures, social media engagements - carousel type media, SFC type of video for reels.
- Developed a website (drcoolservices.com) for Dr. Cool Services.
Education
Bachelor of Science - Computer Studies
Skills
Problem resolution
Relationship building
Computer proficiency
Client relations
Team development
Data collection
Recordkeeping strengths
Timeline
Customer Service Representative
Dwellness Home Warranty | Dr. Cool Services
07.2023 - CurrentRead More
On the Job Trainee, IT helpdesk position
Office Partners 360
10.2022 - 12.2022Read More
Customer Service Representative
Office Partners 360
02.2022 - 07.2023Read More
Customer Service Representative
Quess Phil. Corps
07.2021 - 01.2022Read More
OJT
PH Government, Department of Labor and Employment (DOLE)
09.2020 - 12.2020Read More
University of Cebu
Bachelor of Science from Computer Studies
Read More