DAISY ROSE JUNGOY
Quezon City
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative III
Majorel Philippines Corporation
01.2022 - 01.2024
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Bachelor of Science in Psychology
04.2001 -
High School Diploma -
04.2001 -
Skills
Report Generation
Hobbies
I am a growing person and would like to learn and expand my knowledge and experience through reading and watching movies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative III - Majorel Philippines Corporation
01.2022 - 01.2024
Our Lady of Fatima University - No Degree, Bachelor of Science in Psychology
04.2001 -
Our Lady of Fatima University - High School Diploma,
04.2001 -
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