DONNA DE VILLA
Candelaria
Summary
Highly skilled Ecommerce Specialist with a proven track record in e-commerce operations, web development, and IT support. Proficient in managing Shopify stores, customizing themes, and integrating third-party applications to enhance user experience. Adept at data analysis, API integration. Known for delivering seamless technical solutions and optimizing platforms for peak performance
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ecommerce Specialist
SansBeast
04.2024 - 12.2024
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Tested website features and functionality for optimal performance.
Shopify Support Specialist
Elemie Naturals, Inc.
07.2021 - 01.2024
- Dynamic professional overseeing diverse technical tasks and project management for successful web development and CRM implementation
- Ensuring seamless processes and on-time launch of modules
- Driving exceptional front-end and UX development and providing user support for smooth program usage
- Competent in troubleshooting website issues and bugs, ensuring a smooth e-commerce experience
- Stay informed on Shopify updates, features, and best practices for continuous platform optimization
- Coordinate with app developers and vendors to troubleshoot and resolve integration issues
- Use analytics tools to monitor and analyze key performance indicators (KPIs)
- Regularly generate reports on Shopify store performance, offering insights and recommendations
- Proficient in executing marketing initiatives, such as promotional campaigns and discounts, within the Shopify platform
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Simplified user guides and FAQ sections, making it easier for customers to find solutions independently.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Web Developer/CRM Team Lead
SEA Olympus Marketing Inc.
05.2015 - 08.2020
IT Helpdesk Coordinator
03.2013 - 05.2015
- Engaged in delivering efficient technical support and swift issue resolution to end users
- Proficiently manage and respond to IT helpdesk requests, ensuring prompt solutions
- Skillfully maintain workstations, software installations, and user tools for seamless operations
- Documenting procedures and managing inventory to ensure accurate asset tracking
- Proficiently onboard new users by configuring standard hardware
- Collaborate with cross-functional IT teams to tackle intricate technical challenges and provide optimal solutions
- Monitor and prioritize IT helpdesk requests in adherence to service level agreements
System Engineer - Helpdesk
Sweda System Philippines, Inc.
01.2011 - 06.2011
- Utilize remote access tools to troubleshoot and isolate problems in the POS system from the store's location
- Initiate communication with the store manager to report identified discrepancies and promptly inform them via email or other suitable means
Encoder
NEC/Tokin Philippines
01.2011 - 06.2011
- Accurately entering and updating data into the SAP system
- Maintaining and updating records within the SAP database
- Verifying the accuracy of data entered and resolving discrepancies
Education
Secondary School -
01.2012
Bachelor of Science - Computer Science
Manuel S. Enverga University
01.2009
Skills
- Wordpress
- API Integration
- Shopify
- Data Analysis
- Excel
- Power BI
- Linux
- CS Cart
- Google Analytics
- Web Development
- Klaviyo
- Sendgrid
- Product listing optimization
- Conversion rate optimization
- Time management abilities
- Continuous improvement
Certification
- Project Management in IT Professionals, Richbelt Tower Greenhills, San Juan, Quezon City, 2016
- Web Design Specialist, CIIT College of Arts and Technology, 2016
- Philippines Youth Congress for Information Technology (Y4IT), UP Diliman, Quezon City, 2008
Timeline
Ecommerce Specialist
SansBeast
04.2024 - 12.2024
Shopify Support Specialist
Elemie Naturals, Inc.
07.2021 - 01.2024
Web Developer/CRM Team Lead
SEA Olympus Marketing Inc.
05.2015 - 08.2020
IT Helpdesk Coordinator
03.2013 - 05.2015
System Engineer - Helpdesk
Sweda System Philippines, Inc.
01.2011 - 06.2011
Encoder
NEC/Tokin Philippines
01.2011 - 06.2011
Bachelor of Science - Computer Science
Manuel S. Enverga University
- Project Management in IT Professionals, Richbelt Tower Greenhills, San Juan, Quezon City, 2016
- Web Design Specialist, CIIT College of Arts and Technology, 2016
- Philippines Youth Congress for Information Technology (Y4IT), UP Diliman, Quezon City, 2008
Secondary School -
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