Diosa Torceno
Account Support Specialist
Rizal
Summary
Professional with strong organizational and administrative skills, prepared for back office support roles. Known for excellent team collaboration, adaptability, and delivering results. Expertise in data management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Back-Office Support
Tavcorp. Inc
Makati City, Metro Manila
11.2015 - Current
- Filed dental claims to a different Insurances.
- Refiled denied dental claims to a different Insurances.
- Posted Insurance Payment.
- Improved team productivity by providing clear guidance, timely feedback, and consistent support.
- Coordinated with other departments to resolve invoicing issues, ensuring accurate billings and timely resolutions for clients.
- Provided training to new employees on billing procedures
- Worked with other departments to check proper billing information.
Business Process Associate
Link Assist Corporation
San Juan, Metro Manila
01.2010 - 12.2012
- Managed the preparation of Affidavit of Indebtedness.
- Performed data entry operations to update database with customer responses.
- Requested figures from client and does follow ups.
Education
Bachelor of Science - Computer Technology
Surigao Del Sur Polytechnic State College
Cagwait, Surigao Del Sur 06.2005 - 03.2009
Skills
Administrative Support
Microsoft Office Proficiency
Operational Workflow Assistance
Problem-Solving Skills
Organized
Team work
Timeline
Back-Office Support
Tavcorp. Inc
11.2015 - Current
Business Process Associate
Link Assist Corporation
01.2010 - 12.2012
Bachelor of Science - Computer Technology
Surigao Del Sur Polytechnic State College
06.2005 - 03.2009
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