Summary
Overview
Work History
Education
Skills
Quick Facts
Timeline
Generic

Erica Darling Babao

Antipolo City, Rizal

Summary

Detail-oriented and customer-focused professional with over 2 years of experience in providing exceptional support through voice, email, and chat channels across retail and travel platforms. Adept at resolving complex customer issues, managing escalations, and maintaining high satisfaction scores. Recently completed a comprehensive internship in content moderation and team leadership, gaining hands-on experience in enforcing community guidelines, ensuring platform safety, and supporting team development. Equipped with strong communication skills, policy compliance knowledge, and a proactive mindset, ready to contribute to high-performing support or moderation teams.

Overview

4
4
years of professional experience

Work History

Content Moderator & Team Leader Intern - Pinterest

Transcom Pasig
03.2023 - 04.2025

• Kept online communities safe by reviewing and moderating content based on policy.

• Flagged harmful or inappropriate posts with speed and accuracy.

• Collaborated with team leads to improve workflows and content guidelines.

• Stepped into leadership as an intern—supporting the team, managing reports, and training new moderators.

Support Ambassador - Airbnb

IntouchCX
10.2021 - 02.2023

• Helped hosts and guests have stress-free stays via chat, email, and voice.

• Resolved booking issues, cancellations, and user conflicts with empathy.

• Acted as a bridge between people, ensuring memorable and smooth experiences.


Customer Service Specialist - EBay

TeleTech Holdings
01.2021 - 10.2021

• Supported buyers and sellers navigating eBay’s platform and policies.

• Mediated disputes and helped resolve claims professionally.

• Delivered reliable and friendly support, even during high-pressure situations.

Education

Bachelor of Science - Travel Management

Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines
03-2019

Skills

    Customer Support (Voice, Chat & Email)

    Content Moderation & Policy Compliance

    Conflict Resolution & Escalation Handling

    Fast Learner in Tech Tools & Platforms

Quick Facts

• Birthday: September 15, 1998

• Status: Single

• Nationality: Filipino

• Work Vibe: Reliable, Friendly, Quick-Thinking

Timeline

Content Moderator & Team Leader Intern - Pinterest

Transcom Pasig
03.2023 - 04.2025

Support Ambassador - Airbnb

IntouchCX
10.2021 - 02.2023

Customer Service Specialist - EBay

TeleTech Holdings
01.2021 - 10.2021

Bachelor of Science - Travel Management

Our Lady of Fatima University

Similar Profiles

CREATE PROFILE
Erica Darling Babao