Summary
Work History
Education
Skills
Timeline
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Diether Sarmiento

Diether Sarmiento

Manila

Summary

Dynamic professional with a proven track record in customer service and technical support, honed at Neusoft and SMDC. Excelled in quick typing and empathy display, enhancing customer satisfaction. Skilled in teamwork and problem-solving, significantly improving team efficiency. Mastery in multitasking and communication, ensuring high-quality service in fast-paced environments.

Work History

Chat Support Representative

Neusoft
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.

Real State

Smdc
  • Enhanced client satisfaction by efficiently managing legal documents and correspondence.
  • Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
  • Coordinated appointments among attorneys, clients, lenders, and other stakeholders for seamless scheduling during transaction processes.
  • Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.

Work From Home Agent

Neusoft
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.

Education

Bachelor Of Science In Business Administration - Marketing Management

Northeastern College
Santiago City Isabela
04.2022

Skills

  • Quick typing
  • Language fluency
  • Empathy display
  • Performance tracking
  • Up-selling techniques
  • Social media monitoring
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Computer skills

Timeline

Chat Support Representative

Neusoft

Real State

Smdc

Work From Home Agent

Neusoft

Bachelor Of Science In Business Administration - Marketing Management

Northeastern College

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Diether Sarmiento