Diana Rose Golosino
Service and Operations Specialist
Makati
Summary
Skilled Operations Specialist experienced in handling routine and complex business challenges with creative and effective solutions. Known for being dedicated, hardworking, and improving operations and customer service processes.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
Service and Operations Specialist
Share Treats Innovation Corporation
8 2021 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow.
- Handle customer complaints, provide appropriate alternatives, and ensure resolution within the given timeframe
- Communicate complex issues to the relevant service owners or departments to determine and recommend appropriate courses of action
- Manage and monitor the company's official website (C2C)
- Manage social media posts for newly onboarded brands
- Prepare documentation for DTI (Department of Trade and Industry) regarding prices
- Compile and deliver daily and weekly sales reports to the CEO for review.
- Prepare and submit weekly and monthly reports to our partners.
Customer Relations Specialist
Sumisho Motor Finance Corporation
04.2019 - 8 2021
- Enhanced customer satisfaction by promptly addressing concerns/complaints and providing effective solutions through inbound/outbound calls, emails, and in-person walk-ins.
- Receive customers' OR/CR documents from various branches and accurately encode them into the system to maintain organized records and ensure data accuracy.
- Handle basic collection tasks, including ensuring customers' first payment is received accurately and on time.
- Process customer excess payments, ensuring accurate allocation and timely updates to account records.
Human Resources Intern
PSBank - Head Office
04.2018 - 08.2018
- Responded to calls from employees across different branches, providing assistance and resolving inquiries promptly.
- Sorted and organized files, spreadsheets, and reports.
- Worked with HR team to coordinate company events.
Education
Bachelor of Science - Information Systems
Makati Science Technological Institute of The Philippines
Makati City, Metro Manila, Philippines 01.2014 - 01.2018
Secondary Education -
Davila National High School
Pasuquin, Ilocos Norte 01.2007 - 01.2011
Skills
Operations coordination
Operational efficiency
Process documentation
Task prioritization
Customer relationship management
Teamwork
References
- Danilyn Borla, Sales Officer, Sumisho Motor Finance, Former colleague, Makati, NCR, 0947-963-9694
- Diane Tolentino, Service and Operations Supervisor, Share Treats Innovation, Colleague, Makati, NCR, 0926-075-8875, diane@sharetreats.com
Personal Information
- Place of Birth: Pasuquin, Ilocos Norte
- Date of Birth: 04/08/95
Timeline
Customer Relations Specialist
Sumisho Motor Finance Corporation
04.2019 - 8 2021
Human Resources Intern
PSBank - Head Office
04.2018 - 08.2018
Bachelor of Science - Information Systems
Makati Science Technological Institute of The Philippines
01.2014 - 01.2018
Secondary Education -
Davila National High School
01.2007 - 01.2011
Service and Operations Specialist
Share Treats Innovation Corporation
8 2021 - Current