Arbie Sur
Libon, Albay,Philippine
Summary
Service Operations Specialist with extensive experience in workshop operations and maintenance supervision, currently at Hino Motors Philippines Corporation. Demonstrates expertise in preventive maintenance planning, repair scheduling, and job progress monitoring, ensuring quality workmanship and standards compliance. Proven track record in technician supervision, coaching, and performance guidance, contributing to productivity and efficiency improvements. Skilled in customer requirement coordination and job status reporting, with a strong focus on safety, 5S practices, and workplace organisation. Previous role as PEM Assistant Supervisor at Monde M.Y San Corporation involved coordinating maintenance activities to minimise downtime and align with operational needs. Career goals include further enhancing cross-functional coordination skills to drive operational excellence.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Service Operations Specialist
Hino Motors Philippines Corporation
Calamba City, Laguna, Philippines
03.2024 - Current
- Coordinated closely with the Sales Team to ensure customer requirements were met during minor and major repairs, providing regular updates on job status, parts requirements, and delivery timelines. Supervised and guided technicians throughout job execution, monitored work progress, and ensured quality workmanship, safety compliance, and adherence to standards. Responsible for documentation, technical and warranty reports, project monitoring from start to completion, and daily status reporting to management. Also contributed to improving workshop productivity and efficiency through the development of standard PMS procedures and flat rate times, while maintaining cleanliness and orderliness within the assigned area.
PEM Assistant Supervisor
Monde M.Y San Corporation
Calamba City, Laguna, Philippines
05.2023 - 11.2023
- Supervised and coordinated maintenance technicians to ensure reliable operation of production equipment and minimal downtime. Responsible for scheduling and assigning maintenance tasks, ensuring compliance with safety and maintenance standards, assisting in equipment troubleshooting and repairs, maintaining maintenance records, and coordinating closely with production teams to align maintenance activities with operational requirements.
Education
Bachelor of Science - Engineer
Camarines Sur Polytechnic College
Nabua, CAS 06.2018 - 07.2022
Skills
- Workshop Operations & Maintenance Supervision
- Preventive Maintenance (PMS) Planning and Standardization
- Repair Scheduling and Job Progress Monitoring
- Technician Supervision, Coaching, and Performance Guidance
- Customer Requirement Coordination and Job Status Reporting
- Productivity and Efficiency Improvement
- Flat Rate Time Development and Work Measurement
- Quality Workmanship Control and Standards Compliance
- Technical Troubleshooting and Root Cause Analysis
- Documentation, Technical Reports, and Warranty Reporting
- Safety, 5S, and Workplace Organization
- Cross-functional Coordination (Sales, Service, and Management
Languages
English
Intermediate
B1
Timeline
Service Operations Specialist
Hino Motors Philippines Corporation
03.2024 - Current
PEM Assistant Supervisor
Monde M.Y San Corporation
05.2023 - 11.2023
Bachelor of Science - Engineer
Camarines Sur Polytechnic College
06.2018 - 07.2022