Dexter Vizcara
Baguio City
Summary
Detail-oriented Transcriptionist offering 13-year background translating voice recordings, conversations or presentations to written form. Proficient in Microsoft. Accurate and efficient professional well-versed in reviewing and editing drafts and translating medical abbreviation and jargon. In-depth knowledge of speech recognition technology coupled with familiarity of medical terminologies and diagnostic procedures.
Overview
21
21
years of professional experience
Work History
Technical Support Assistant
Loud Mouth Computer Shop
Bonifacio Street, Baguio City
09.2009 - 05.2011
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
Freelance Web Marketing Agent
Odesk
Baguio City, Province Of Benguet, Philippines
05.2009 - 03.2011
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
Medical-Legal Transcriptionist
Tech Synergry Transcription
Upper General Luna, Baguio City
07.2011 - Current
- Stayed current with industry terminology to provide accurate transcription services.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
- Developed and implemented strategies to improve transcription efficiency.
- Verified accuracy of transcribed material prior to finalization.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Proofread and typed various legal documents for attorneys and law firms.
- Maintained client confidentiality by adhering to legal and ethical guidelines in handling sensitive information.
- Assisted colleagues with heavy workloads as needed, fostering a supportive team environment and ensuring timely completion of all projects.
Contact Center Associate
J-Link Contact Solutions
Cabinet Hill, Baguio City
09.2008 - 02.2009
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
Technical Support Assistant
ACID Designs
New Lucban, Baguio City
05.2003 - 10.2004
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Vocational - PHP Programming And Design
Baguio College of Technology
Harrison Road, Baguio City02.2011
Bachelor of Science - Information Technology
University of Cordillera
Governor Pack05.2008
High School Diploma -
Saint Louis Boys' High
Gen, Luna Road, Baguio City03.2006
Saint Louis Laboratory Elementary School
Gen. Luna Road, Baguio City03.1996
Skills
- Document Typing and Formatting
- Data Entry
- Work Prioritization
- Transcription
- Patience and Perseverance
- Adaptability to Change
- Friendly, Positive Attitude
- Detail-oriented mindset
Timeline
Medical-Legal Transcriptionist
Tech Synergry Transcription
07.2011 - Current
Technical Support Assistant
Loud Mouth Computer Shop
09.2009 - 05.2011
Freelance Web Marketing Agent
Odesk
05.2009 - 03.2011
Contact Center Associate
J-Link Contact Solutions
09.2008 - 02.2009
Technical Support Assistant
ACID Designs
05.2003 - 10.2004
Vocational - PHP Programming And Design
Baguio College of Technology
Bachelor of Science - Information Technology
University of Cordillera
High School Diploma -
Saint Louis Boys' High
Saint Louis Laboratory Elementary School