Gimwel Steven Agdeppa
Virtual Assistant
Dasmarinas, Province Of Cavite
Summary
A detail-oriented and solutions-driven professional with strong problem-solving skills and a collaborative mindset. Skilled in resolving support issues, documenting solutions, and providing reliable assistance. Adaptable, eager to learn, and committed to delivering quality work while contributing positively to team success.
Overview
7
7
years of professional experience
Work History
Technical Support Assistant
Contact People, LLC
07.2023 - Current
- Resolved user support requests through ticketing systems, troubleshooting hardware, software, and connectivity issues.
- Guided customers through step-by-step fixes for passwords, account access, and application setup.
- Coordinated with technical teams to escalate unresolved issues and track follow-up actions.
- Documented incidents, solutions, and escalation details to maintain accurate support records.
General Virtual Assistant
Your Virtual World
07.2022 - 07.2023
- Managed calendars and scheduled appointments to ensure efficient time allocation.
- Coordinated inbox organization and prioritized correspondence to enhance response times.
- Assisted users with account setup, login recovery, and platform navigation.
- Resolved customer technical issues through remote troubleshooting and clear step-by-step guidance.
- Assisted users with account setup and login recovery to facilitate seamless platform access.
Call Center Agent
YCO Global Solution
07.2021 - 06.2022
- Resolved customer inquiries, complaints, and service issues promptly
- Handled inbound and outbound calls with professionalism and accuracy
- Documented call details and updated CRM records consistently
- Followed scripts, policies, and call handling procedures closely
Radiologic Technologist
M.V. Santiago Medical Center
Trece Martires City, Cavite
03.2020 - 02.2021
- Performed diagnostic imaging procedures while maintaining patient comfort and ensuring accurate positioning.
- Calibrated radiographic equipment and verified image quality before releasing studies.
- Enforced radiation safety protocols and ALARA standards during routine imaging workflows.
Education
Bachelor of Science - Radiologic Technology
Lyceum of The Philippines University - Cavite
General Trias, Province Of Cavite, Philippines 04.2001 -
Skills
Administrative support
Data entry
Customer service
File organization
Problem-solving
Multitasking and organization
Attention to detail
Task prioritization
Team collaboration
Fast learner
Editing and proofreading
Document and file management
Timeline
Technical Support Assistant
Contact People, LLC
07.2023 - Current
General Virtual Assistant
Your Virtual World
07.2022 - 07.2023
Call Center Agent
YCO Global Solution
07.2021 - 06.2022
Radiologic Technologist
M.V. Santiago Medical Center
03.2020 - 02.2021
Bachelor of Science - Radiologic Technology
Lyceum of The Philippines University - Cavite
04.2001 -