Summary
Overview
Work History
Education
Skills
Timeline
Generic
DESIRE LELE

DESIRE LELE

BILINGUAL CSR [french/english]
Quezon City, Metro Manila

Summary

After reading this Job description i have the skills,qualities and experience that matches your job description,i am the ready made for this job,and wish to upgrade my carrier with your company and bring forth a positive return in your investment.

Overview

11
11
years of professional experience

Work History

Bilingual Customer Service Representative

TELUS International Philippines
Cubao, Metro Manila, Philippines
11.2022 - Current

-Dedicated customer service with experience in achieving tangible results and cross-team collaboration
-Proactive and excited to partner with like-minded individuals to achieve a goal
-Confident customer care ,increasing monthly revenue using insightful marketing strategies and a product development
-Skilled at understanding customer requests and meeting needs
-Furthers success by facilitating sales techniques
-motivated customer service with more than 2years experience in my country and more than a year of progressive experience of in abroad
-Energetic self-starter and team builder

Bilingual Customer Service Representative

Mobile Money Broker With MTN Cameroon From 2013
NORDWEST CAMEROON
02.2013 - 05.2015

-Dedicated customer service with experience in achieving tangible results and cross-team collaboration

-Proactive and excited to partner with like-minded individuals to achieve a goal

-Confident customer care ,increasing monthly revenue using insightful marketing strategies and a product development

-Skilled at understanding customer requests and meeting needs

-Furthers success by facilitating sales techniques

-motivated customer service with more than 2years experience in my country and more than a year of progressive experience of in abroad

-Energetic self-starter and team builder

-Navigates high stress situations and achieve goals on time

-Responsible customer service,passionate about delivering outstanding quality and services

-Offering more than a year experience abroad in industry with history of recognition for performance.

Education

High School Diploma -

GOVERMENT SECONDARY SCHOOL
NORDWEST BAMENDA
04.2001 -

Skills

    -FAST LEARNER

    -ADVANCED PRODUCT KNOWLEDGE

    -CUSTOMER ACCOUNT MANAGEMENT

    -CUSTOMER NEEDS ANALYSIS

    -DISPUTE RESOLUTION

    -COMPLAINT RESOLUTION

    -EMPATHY RESOLUTION

    -FOLLOW-UP RESOLUTION

    -CREATIVE PROBLEM SOLVING

    Timeline

    Bilingual Customer Service Representative

    TELUS International Philippines
    11.2022 - Current

    Bilingual Customer Service Representative

    Mobile Money Broker With MTN Cameroon From 2013
    02.2013 - 05.2015

    High School Diploma -

    GOVERMENT SECONDARY SCHOOL
    04.2001 -
    DESIRE LELEBILINGUAL CSR [french/english]