DESIRE LELE
BILINGUAL CSR [french/english]
Quezon City, Metro Manila,MANILA
Summary
After reading this Job description i have the skills,qualities and experience that matches your job description,i am the ready made for this job,and wish to upgrade my carrier with your company and bring forth a positive return in your investment.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Representative
TELUS International Philippines
11.2022 - Current
-Dedicated customer service with experience in achieving tangible results and cross-team collaboration
-Proactive and excited to partner with like-minded individuals to achieve a goal
-Confident customer care ,increasing monthly revenue using insightful marketing strategies and a product development
-Skilled at understanding customer requests and meeting needs
-Furthers success by facilitating sales techniques
-motivated customer service with more than 2years experience in my country and more than a year of progressive experience of in abroad
-Energetic self-starter and team builder
Bilingual Customer Service Representative
Mobile Money Broker With MTN Cameroon From 2013
02.2013 - 05.2015
-Dedicated customer service with experience in achieving tangible results and cross-team collaboration
-Proactive and excited to partner with like-minded individuals to achieve a goal
-Confident customer care ,increasing monthly revenue using insightful marketing strategies and a product development
-Skilled at understanding customer requests and meeting needs
-Furthers success by facilitating sales techniques
-motivated customer service with more than 2years experience in my country and more than a year of progressive experience of in abroad
-Energetic self-starter and team builder
-Navigates high stress situations and achieve goals on time
-Responsible customer service,passionate about delivering outstanding quality and services
-Offering more than a year experience abroad in industry with history of recognition for performance.
Education
High School Diploma -
CERTFICATE OF HIGHER EDUCATION IN THE UNIVERSITY OF DCHANG,[MORDERN LETTERS]
Skills
- Ul>
- P>
- -FAST LEARNER
- P>
- -ADVANCED PRODUCT KNOWLEDGE
- P>
- -CUSTOMER ACCOUNT MANAGEMENT
- P>
- -CUSTOMER NEEDS ANALYSIS
- P>
- -DISPUTE RESOLUTION
- P>
- -COMPLAINT RESOLUTION
- P>
- -EMPATHY RESOLUTION
- P>
- -FOLLOW-UP RESOLUTION
- P>
- -CREATIVE PROBLEM SOLVING
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offHealthcare benefitsTeam Building / Company RetreatsWork from home optionPaid sick leaveWork-life balanceCompany CultureCareer advancementFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingTimeline
Bilingual Customer Service Representative - TELUS International Philippines
11.2022 - Current
Bilingual Customer Service Representative - Mobile Money Broker With MTN Cameroon From 2013
02.2013 - 05.2015
GOVERMENT SECONDARY SCHOOL - High School Diploma,
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