Dale Christian Dela Cruz
Customer Success Engineer
Las Piñas City,RIZ
Summary
Customer Success Engineer specializing in technical support, feature delivery, and cross-team collaboration. Combines coding expertise in React, Node.js, and SQL with a customer-first mindset to streamline workflows, resolve escalations, and shape data-driven product improvements.
Overview
5
5
years of professional experience
Work History
Customer Success Engineer
ReferralCandy
10.2023 - Current
- Build and maintain internal tools and customer-facing features using React, Node.js, TypeScript, and SQL.
- Handle escalations through Intercom and Jira, diagnose API and database issues, and deploy fixes via Git and AWS.
- Create scripts and automations for reporting, billing, and data processing that cut manual workload for the CSE team.
- Collaborate with product and engineering teams to ship updates and improve system reliability.
- Ensure seamless integrations between our platform and clients' existing systems, resulting in an improved end-user experience.
Associate Software Engineer
Infor
06.2023 - 10.2023
- Developed UI features for enterprise software using Angular and TypeScript.
- Presented weekly progress updates and live demos to international stakeholders, collaborating with the Swedish engineering team.
- Gained experience in agile collaboration and sprint-based delivery.
Programming Specialist
Bahay Financial Residences Inc.
01.2023 - 06.2023
- Maintained and enhanced Eclipse-based Java EE applications using Spring, Struts, Hibernate, and iBatis frameworks.
- Debugged and optimized backend code for asset management systems using MSSQL and PostgreSQL.
- Automated document generation processes using JasperReports.
DevOps Engineering Intern
Trend Micro
01.2021 - 01.2022
- Automated data extraction and processing tasks using Python and PostgreSQL.
- Participated in agile workflows within the GRID DevOps Engineering Team.
Education
Bachelor of Science - Information Technology – Mobile Application Development
Southville International School And Colleges
Las Pinas, Metro Manila, Philippines08-2022
Skills
Languages: Python, JavaScript / TypeScript, Java, SQL
undefinedTimeline
Customer Success Engineer
ReferralCandy
10.2023 - Current
Associate Software Engineer
Infor
06.2023 - 10.2023
Programming Specialist
Bahay Financial Residences Inc.
01.2023 - 06.2023
DevOps Engineering Intern
Trend Micro
01.2021 - 01.2022
Bachelor of Science - Information Technology – Mobile Application Development
Southville International School And Colleges