D. Edison Villanueva
Virtual Administrative Assistant
Metro Manila
Summary
To continue exploring as an innovative, business professional under development and support field. Work with advanced technologies and add value to the organization that allows me to utilize my knowledge for professional growth.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Virtual Administrative Assistant
Talentpop
10.2022 - 05.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed travel arrangements by researching and booking flights and accommodations.
Account Specialist
TDCX
Metro Manila
12.2021 - 08.2022
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Reconciled customer accounts and identified discrepancies for further investigation.
Document Controller and Administrator Assistant
NMC ProVita International Medical Center LLC
Abu Dhabi
10.2019 - 11.2020
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents to provide easy traceability and retrievability.
Junior Sales Executive
Etisalat UAE
Abu Dhabi
11.2017 - 09.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
Customer Service Representative
Convergys
Metro Manila
07.2015 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Mechanical Engineering
Malayan Colleges Laguna
Cabuyao City, Laguna, Philippines 06.2010 - 05.2016
High School Diploma -
Colegio De San Juan De Letran-Calamba
Calamba, Laguna, Philippines 06.2010 - 04.2016
Skills
Product development
Technical Analysis
Hardware knowledge
System upgrades
Written Communication
MS Office
Critical Thinking
Excellent Communication
Timeline
Virtual Administrative Assistant
Talentpop
10.2022 - 05.2023
Account Specialist
TDCX
12.2021 - 08.2022
Document Controller and Administrator Assistant
NMC ProVita International Medical Center LLC
10.2019 - 11.2020
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
Customer Service Representative
Convergys
07.2015 - 08.2017
Bachelor of Science - Mechanical Engineering
Malayan Colleges Laguna
06.2010 - 05.2016
High School Diploma -
Colegio De San Juan De Letran-Calamba
06.2010 - 04.2016