Angelique Marie Solange Dela
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Administrative Assistant
08.2019 - Current
- Nayong Silangan Subd
- Brgy
- Dalig Antipolo City
- Accomplishments
- Ensures that the coordination with various local homeschooling groups is in effect
- Entrusted to handle new hire classes from Basic English communication training to product training to transition bay
- Provides support to new hire training once endorsed to production
- Builds client satisfaction though development, implementation, and application of program specification in response to client requirements
- Provided up-training to tenured agents to ensure site and/or client targets are met
- Had been a point of contact for 5 years supervising 10 to 15 support staff
- Created and maintained various Google drive files
- Coordinated with a diverse group and/or agencies via emails and calls to ensure projects are well maintained
- Assisted with the homeschooling programs in various local projects
- Ensured that calendars are synced with database along with our member’s.
Product Trainer
Results
Silver City
11.2013 - 11.2015
- Entrusted to handle new hire classes from Basic English communication training to product training to transition bay
- Collaborate across teams to share information and coordinate on new ideas at the weekly meetings
- Responsible for clear and concise documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
Product Trainer
Teletech, Roxas
06.2012 - 01.2013
- Assigned to handle new hire classes from Basic English communication training to product training to transition bay
- Certifies trainers and support staff for key metric indicators
- Responsible for clear and concise documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
Language Coach
Teletech
Cainta
01.2007 - 06.2012
- Collaborated across teams to share information and coordinate on new concepts at the weekly meetings
- Collaborated closely with Operations teams for handling transitional bay agents
- Certifies trainers and support staff for key metric indicators
Education
Associate - Computer Technology
I.C.C.T Colleges Foundation Incorporated
01.2001 - 04.2003
Skills
Teamwork and Collaboration
undefinedTimeline
Virtual Administrative Assistant
08.2019 - Current
Product Trainer
Results
11.2013 - 11.2015
Product Trainer
Teletech, Roxas
06.2012 - 01.2013
Language Coach
Teletech
01.2007 - 06.2012
Associate - Computer Technology
I.C.C.T Colleges Foundation Incorporated
01.2001 - 04.2003
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