David Mijares Jr.
Quezon City, Metro Manila,PAM
Summary
Service delivery professional with robust experience managing and optimizing service operations. Strong focus on team collaboration and achieving results, consistently flexing with changing needs. Proven skills in client relationship management, process improvement, and problem-solving. Reliable and adaptable, ensuring seamless service delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Regional Service Delivery Associate
John Clements Consultancy Inc.
Makati City, Metro Manila, Philippines (Remote)
02.2020 - Current
- CRM Management & Client Data Administration
Managed CRM systems for client data generation, information gathering, updates, and accurate record maintenance to support sales, operations, and customer service teams. - Data Entry, Documentation & Reporting
Performed accurate data entry, documentation, and reporting using Microsoft Office tools (Spreadsheets and Documents), ensuring data integrity and timely submission of reports. - Workflow Coordination & Process Improvement
Supported the design and improvement of workflows to streamline back-office operations, improve efficiency, and ensure timely task resolution. - Training & Knowledge Base Support
Acted as a resource person for internal training and onboarding by guiding team members on company processes, client-specific requirements, and internal knowledge tools. - Client Support & Live Chat Operations
Handles at least 3 client inquiries daily via LiveChat, providing timely research, issue analysis, and resolution while maintaining high client satisfaction ratings. - Financial & Payment Support (Back Office)
Assisted clients with advance payment processes by providing payment instructions, verifying transactions, coordinating with finance teams, and accurately updating records in internal systems. - Cross-Functional & Remote Team Collaboration
Collaborated with Senior Leadership, Technical, Finance, and Events teams in a remote work environment to support daily operations and ensure alignment across functions.
Supervisor
StarTek Philippines
Makati City, Metro Manila, Philippines
04.2012 - 10.2019
- Oversaw daily operations and ensured adherence to quality standards such as Communications behaviors, company policies, Client Headcount requirements, In-person coaching.
- Trained and mentored team members to enhance performance and productivity by collaborative coaching, SMART planning and commitments.
- Implemented process improvements that increased workflow efficiency by joining client calls and quality assurance meetings.
- Monitored key performance indicators to assess team performance and drive results.
Education
Bachelor of Science - Education
Colegio De Sta. Teresa De Avila
Quezon City, Metro Manila, Philippines04-2014
Skills
- Project Assistance and Management through Management tools like Mondaycom
- Data Entry and Reporting through databases like CRM
- Customer Support through prompt LiveChat, Email and Chat assistance
- Meeting handling and reminder with communications Scheduling Meetings and Zoom/Teams support
- Coaching and Training Juniors with SMART method and the likes
Timeline
Regional Service Delivery Associate
John Clements Consultancy Inc.
02.2020 - Current
Supervisor
StarTek Philippines
04.2012 - 10.2019
Bachelor of Science - Education
Colegio De Sta. Teresa De Avila