DANIELA J. ANTONIO
Manila, Metro Manila,00
Summary
Highly organized and detail-oriented HR Process Delivery Specialist with professional background in ensuring timely and accurate deliveries. Known for effective problem-solving and consistently meeting customer expectations. Team-oriented and adaptable, excelling in dynamic environments while focusing on reliability and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Delivery Specialist (Onboarding Senior Associate)
IBM (Ernst & Young Global Services Singapore)
Quezon City
11.2022 - 10.2025
- Coordinated with talent teams, recruiters, and department heads for onboarding alignment
- Managed delivery logistics to ensure timely and efficient service fulfillment.
- Supported automation projects using Macros and communication tools
- Provided HR metrics and reporting to clients, offering insights on hiring pipeline efficiency, onboarding effectiveness, and attrition rates.
- Coordinated with cross-functional teams to optimize resource allocation and scheduling.
- Provided general administrative support, including calendar management, meeting scheduling, and organizing HR-related events and activities.
Process Delivery Specialist (Onboarding Associate)
IBM (Ernst & Young Global Services Singapore)
04.2022 - 11.2022
- Managed shared mailbox communications; sent onboarding, welcome, and follow-up emails
- Developed a bulk-emailing comms tool to streamline onboarding communications
- Handled onboarding monitoring for 300–500 new hires per month
- Initiated and tracked background/reference checks and onboarding documentation
- Participated in PowerBI reporting and data visualization projects, Supported automation (BOT) in SuccessFactors
- Managed and updated employee records, ensuring compliance with privacy and data protection regulations.
Recruitment Staff/ HR Staff
1st Dynamic Personnel Resources Inc.
Quezon City
10.2019 - 01.2022
- Coordinated recruitment activities including resume screening, interview scheduling
- Undertake clerical duties (e.g., answering emails and drafting offer letters)
- Maintain candidate database, handle records and paperwork
- Preparing and posting job advertisements online and in print media
- Perform background checks and verifying their qualifications and experience
- Following up with candidates during the recruitment process, like shortlisting callbacks or rejection emails
- Monitor schedule interviews and keep calendars for all hiring teams and candidates, and
- Assisting successful candidates with the onboarding process, including preparing documents and coordinating orientation agendas.
Travel Consultant/ Tour Guide Assistant
JLC Travel and Tours
Quezon City
05.2016 - 07.2019
- Designed customized travel itineraries based on client preferences and budgets.
- Coordinated travel arrangements, including flights, accommodations, and transportation services.
- Arranged international travel plans and itineraries, including flight, car service and restaurant reservations
- Dealing with travel problems, complaints or refunds
- Attend travel seminars to remain updated with tourism trends
- Plan and sell transportation, accommodations, insurance and other travel services
- Network with tour operators, and Meet profit and sales targets.
Receptionist/ Waitress
Max’s Food Services Incorporated
Max’s Quezon Avenue Branch
07.2013 - 02.2014
- Consistently provided friendly guest service and heartfelt hospitality;
- Ensures that prepared meals and drinks meets all standards for quality and quantity
- Prepared and served beverages such as coffee, tea and fountain drinks, and
- Deliver checks and collect payments.
Education
Bachelor of Science - Tourism
United Doctors Medical Center – Southeast Asian College
03.2016
Skills
- Onboarding management
- Remote HR assistance
- File management expertise
- Communication & Collaboration Improvement
- Flexibility in dynamic environments
- Time management
- Skilled in Microsoft Office tools
- Talent acquisition and sourcing
- Strong organizational skills
- Patience and tolerance
- Professionalism and punctuality
- Adept with business and productivity tools/ HRIS (SuccessFactors, Fieldglass, ServiceNow, Powerbase, Macro tools, Slack, and Mural, Canva, Mondaycom, Asana, Trello, Teams, Zoom, Onenote, Brassring, ADP)
Certification
- 9-Hour Real Estate Virtual Assistant Course - Freelance Academy September 2025
- 15-Hours Virtual Assistant Social Media Marketing Course - Freelance Academy September 2025
- Growth Award (Criteria Achieved Valued Expertise to Clients) - IBM 2024
- Max’s Result Driven Activity Achiever: for achieving the Target RDA in suggestive selling of Caramel Bar for achieving the Highest Target in Local Store Marketing per Table Menu
- Training Diploma: Amadeus Basic Course - 2016
- On the Job Training: Eurotel 590 hours
- Travel Agency Practicum: Infinity Travel and Tours, 400 hours - 2013
Timeline
Process Delivery Specialist (Onboarding Senior Associate)
IBM (Ernst & Young Global Services Singapore)
11.2022 - 10.2025
Process Delivery Specialist (Onboarding Associate)
IBM (Ernst & Young Global Services Singapore)
04.2022 - 11.2022
Recruitment Staff/ HR Staff
1st Dynamic Personnel Resources Inc.
10.2019 - 01.2022
Travel Consultant/ Tour Guide Assistant
JLC Travel and Tours
05.2016 - 07.2019
Receptionist/ Waitress
Max’s Food Services Incorporated
07.2013 - 02.2014
Bachelor of Science - Tourism
United Doctors Medical Center – Southeast Asian College
References
Available Upon Request