Summary
Overview
Work History
Education
Skills
Timeline
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Darwin Dela Cruz

San Pedro City

Summary

Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.

Overview

3
3
years of professional experience

Work History

IT Service Desk Analyst

H2 SOFTWARE CONSULTING SERVICES INC.
05.2023 - 12.2024
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.

Data Encoder

Northpoint Development Bank
08.2021 - 11.2021
  • Prepared source data for computer entry by compiling and sorting information.
  • Enhanced data accuracy by meticulously encoding information from various sources.

Education

Bachelor of Science - Information Technology

Trimex Colleges
Trojan Bldg., Poblacion, City Of Biñan, Laguna
06-2021

Skills

  • Remote support
  • Hardware troubleshooting
  • Basic Network troubleshooting
  • Software installation
  • Administrative support
  • Technical support

Timeline

IT Service Desk Analyst

H2 SOFTWARE CONSULTING SERVICES INC.
05.2023 - 12.2024

Data Encoder

Northpoint Development Bank
08.2021 - 11.2021

Bachelor of Science - Information Technology

Trimex Colleges

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Darwin Dela Cruz