Darwin Dela Cruz
San Pedro City
Summary
Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.
Overview
3
3
years of professional experience
Work History
IT Service Desk Analyst
H2 SOFTWARE CONSULTING SERVICES INC.
05.2023 - 12.2024
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
Data Encoder
Northpoint Development Bank
08.2021 - 11.2021
- Prepared source data for computer entry by compiling and sorting information.
- Enhanced data accuracy by meticulously encoding information from various sources.
Education
Bachelor of Science - Information Technology
Trimex Colleges
Trojan Bldg., Poblacion, City Of Biñan, Laguna06-2021
Skills
- Remote support
- Hardware troubleshooting
- Basic Network troubleshooting
- Software installation
- Administrative support
- Technical support
Timeline
IT Service Desk Analyst
H2 SOFTWARE CONSULTING SERVICES INC.
05.2023 - 12.2024
Data Encoder
Northpoint Development Bank
08.2021 - 11.2021
Bachelor of Science - Information Technology
Trimex Colleges
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