Darlene Grace Liponhay

Promoted quality achievement and performance improvement across organization.

Set QA compliance objectives and ensured target attainment.

Maintained awareness of business context and profitability, including budgetary control.

Assessed product specifications against customer requirements for company and suppliers.

Collaborated with purchasing staff to define quality requirements from external suppliers.

Ensured compliance with national and international standards and legislation.

Established clear quality methods for staff application and defined procedures with operating teams.

Identified quality-related training needs and delivered appropriate training.

• Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
• Controlled expenses and allocated financial resources to reach budget goals.
• Photographed products for sale, posting pictures via social media to increase visibility.
• Maintained accurate records for operations, inventory, income and expenses.
• Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
• Used social media to expand market reach and facilitate sales agent recruitment.
• Met with product suppliers, negotiated supply contracts and established partnerships to facilitate delivery of raw materials and products.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Oversaw day-to-day functioning of [Type] operation.
• Managed inventory levels to meet demand without overstocking, using forecasting tools and supply chain management practices.
• Computed costs for products and services, established mark-up and set pricing for business offerings.
• Oversaw daily business operations, managing [Number] employees across [Number] locations.