Alfred Clark Arcay
Lapu-Lapu City, Province of Cebu
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
11
11
years of professional experience
Work History
QA Specialist
Civicom Pacific
07.2018 - Current
- Participated in team meetings to discuss project progress and quality assurance strategies.
- Developed and implemented procedures to meet company quality standards.
- Reviewed production processes and identified potential quality issues.
Email/Back Office Representative
24/7 Customer Philippines Inc.
09.2016 - 12.2016
- Responded to customer inquiries, ensuring timely and accurate information delivery via email.
- Assisted in resolving customer issues, enhancing overall satisfaction and loyalty.
- Processed refunds of missing and broken items.
- Processed pick up of items for return due to buyer's remorse or incorrect item/size delivery.
Data Entry Operator
Xerox Business Services, Inc.
10.2015 - 08.2016
- Input and verify data into company systems with high accuracy.
- Utilize Microsoft Excel for data organization and reporting tasks.
- Maintain confidentiality of sensitive information during data processing.
- Assist in quality checks to ensure data integrity across projects.
Customer Service Representative
Teleperformance
03.2015 - 04.2015
- Provided prompt and efficient responses to customer inquiries via phone.
- Assisted customers in booking and rebooking flights, hotel accomodations, events, and car rentals.
Education
Bachelor of Science - Information Technology
Benedicto College
Mandaue City, Province Of Cebu, Philippines03-2014
Skills
- Problem-solving skills
- Analytical research skills
- Strategic planning
- Collaboration and communication
- Data interpretation
- Accurate data entry
- Quality system implementation
- Quality assurance
- Call center experience
- Computer proficiency
- Complaint handling
- De-escalation techniques
- Quality control
- Live chat support
- Dispute resolution
- Customer education
- Order fulfillment
- Calendar management
- Order processing
- Follow-up skills
- Reading comprehension
- Spreadsheets
- Staff education and training
- Text proofreading
- Salesforce, Microsoft Dynamics 365 CRM systems proficiency
Timeline
QA Specialist
Civicom Pacific
07.2018 - Current
Email/Back Office Representative
24/7 Customer Philippines Inc.
09.2016 - 12.2016
Data Entry Operator
Xerox Business Services, Inc.
10.2015 - 08.2016
Customer Service Representative
Teleperformance
03.2015 - 04.2015
Bachelor of Science - Information Technology
Benedicto College