Summary
Work History
Education
Skills
Timeline
Work Availability
AdministrativeAssistant
Danna Cadion

Danna Cadion

Ticket Puller/ Email and Chat Support
Davao City, Province Of Davao Del Sur

Summary

Detail-oriented Customer Service professional with experience in customer support, chat and email communication, issue resolution, and administrative tasks. Skilled in reviewing information accurately, following detailed procedures, managing multiple client concerns, and maintaining clear documentation. Strong written English, organizational skills, and attention to detail, with the ability to work independently in a remote environment

Work History

Ticketing Assistant

BSQ Capital
01.2026 - 07.2026
  • Entered digital waiting rooms, presales, and live drops on sites like Ticketmaster or AXS to
    secure tickets efficiently.
  • Created and prepped user profiles, verified fan accounts, and proxy browsers to maximize
    ticket acquisition potential ahead of major sales.
  • Purchased targeted seat quantities swiftly under high-pressure conditions to meet client
    demands.
  • Familiarity with multi-login anti-detect browsers or ticket tools (e.g., Insomniac Browser,
    PrivateTabs, SessionBox)

Chat Support - Temu

Concentrix
Davao City, Davao Del Sur
07.2024 - 12.2025
  • Provide real-time assistance to customers for after sales and logistics related issues
  • Collaborated with departments to enhance customer experience through streamlined
    communication
  • Ensured timely responses to customer queries, improving overall satisfaction
  • Resolved customer complaints efficiently and professionally, fostering a positive shopping
    experience

Technical Support Representative - COMCAST

VXI Global Holdings B.V
Davao City, Davao Del Sur
12.2022 - 02.2024
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Education

Bachelor of Science - Social Work

Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines
06.2019 - 03.2023

Skills

Technical Support

Customer Service

Technical Troubleshooting

Customer service expert

Problem-solving skills

Multitasking

Timeline

Ticketing Assistant

BSQ Capital
01.2026 - 07.2026

Chat Support - Temu

Concentrix
07.2024 - 12.2025

Technical Support Representative - COMCAST

VXI Global Holdings B.V
12.2022 - 02.2024

Bachelor of Science - Social Work

Ateneo De Davao University
06.2019 - 03.2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Danna CadionTicket Puller/ Email and Chat Support