ARNEST TONUI
HUMAN RESOURCE MANAGEMENT AND CUSTOMER SERVICE
18719 NAKURU,KENYA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in skills. Motivated to learn, grow and excel in industry.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work History
Ticketing Assistant
MTICKETS
NAIROBI, KENYA
2019.06 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Directed passengers to correct loading gates or areas for departures and connections.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Freelancer Content Writer
AUTHORS DOJO
NAIROBI, KENYA
2018.10 - 2020.12
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Authored books with style and voice to fit selected genres.
- Used to write and submit error-free copy.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Education
Diploma in Hospitality Management
NAIROBI INSTITUTE oF BUSINESS STUDIES
NAIROBI 2017.04 - 2020.05
Kenya Certificate of Secondary Education
KIPSINENDET SECONDARY SCHOOL
NAKURU 2012.01 - 2016.11
Kenya Certificate of Primary Education
TANDUI PRIMARY SCHOOL
BARINGO 2004.01 - 2011.11
Skills
Planning and scheduling
Industry familiarity
Software knowledge
Friendly and professional communications
Till counting
Travel bookings
Friendly service mentality
Clerical Support
Critical Thinking
Flexible and Adaptable
Planning and Coordination
Active Listening
Google Workspace
MS Office
Problem-Solving
Timeline
Ticketing Assistant
MTICKETS
2019.06 - Current
Freelancer Content Writer
AUTHORS DOJO
2018.10 - 2020.12
Diploma in Hospitality Management
NAIROBI INSTITUTE oF BUSINESS STUDIES
2017.04 - 2020.05
Kenya Certificate of Secondary Education
KIPSINENDET SECONDARY SCHOOL
2012.01 - 2016.11
Kenya Certificate of Primary Education
TANDUI PRIMARY SCHOOL
2004.01 - 2011.11