Danielle Hua
Helpdesk Technician II
Naga City
Summary
Technology-inclined Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Help Desk Technician II
Stefanini
Naga
10.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Service Representative
Quantrics
Naga City
01.2021 - 10.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Specialist
Concentrix
Naga City
09.2016 - 07.2017
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Computer Engineering
AMA University
Quezon City 01.2022 - Current
Skills
Technical Support Triage
Remote System Analysis
Support Ticket System Management
Technical Documentation
Application support
Customer service expert
Certification
Certified Lean Six Sigma White Belt
Timeline
Help Desk Technician II
Stefanini
10.2022 - Current
Bachelor of Science - Computer Engineering
AMA University
01.2022 - Current
Customer Service Representative
Quantrics
01.2021 - 10.2023
Customer Care Specialist
Concentrix
09.2016 - 07.2017