Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danielle Hua

Danielle Hua

Helpdesk Technician II
Naga City

Summary

Technology-inclined Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Help Desk Technician II

Stefanini
Naga
10.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Customer Service Representative

Quantrics
Naga City
01.2021 - 10.2023


  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Specialist

Concentrix
Naga City
09.2016 - 07.2017


  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Computer Engineering

AMA University
Quezon City
01.2022 - Current

Skills

    Technical Support Triage

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Certification

Certified Lean Six Sigma White Belt

Timeline

Help Desk Technician II

Stefanini
10.2022 - Current

Bachelor of Science - Computer Engineering

AMA University
01.2022 - Current

Customer Service Representative

Quantrics
01.2021 - 10.2023

Customer Care Specialist

Concentrix
09.2016 - 07.2017

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Danielle HuaHelpdesk Technician II