Daniella Angeline D. Andaya
Customer Service And Sales Expert
Caloocan City
Summary
I am a reliable support and sales professional with a proven track record at brands like Airbnb, AT&T, Amazon and Alo, as well as experience assisting a Travel Agency Founder. I am a versatile expert who can handle high-volume customer inquiries, manage social media, and take care of administrative tasks. I am a top performer who consistently meets targets and KPIs while providing a great customer experience.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Customer Service Representative - Seasonal
TDCX Philippines
05.2025 - 12.2025
- E-commerce Operations: Managed end-to-end order lifecycles via Shopify, overseeing processing, account management, and voucher applications.
- Global Logistics: Resolved complex international shipping issues through Global-e, managing customs, vessel delays, and "door-to-door" delivery tracking.
- Returns & Claims: Optimized reverse logistics using Loop Returns to process exchanges, refunds, and damage claims within policy guidelines.
- Cross-Functional Collaboration: Partnered with Marketing and QC teams via Slack to identify product defects and resolve shipping bottlenecks.
- Brand Advocacy: Provided luxury-tier omnichannel support (Phone, Chat, Email), leveraging product expertise to offer personalized styling and drive upsell opportunities.
Support Ambassador
TDCX Philippines
- Optimized CX: Managed high-volume omnichannel inquiries, maintaining top-tier CSAT and Quality Assurance scores.
- Resolved Disputes: Investigated multifaceted issues, including payment discrepancies and host-guest mediation, using internal data tools.
- Operational Excellence: Met all key performance indicators (KPIs) while ensuring precise CRM documentation and seamless issue escalation.
- De-escalated Conflict: Acted as primary point of contact for sensitive issues, balancing empathy with policy enforcement.
Sales Voice Agent
CarParts.com Philippines
01.2024 - 04.2025
- Consultative Sales: Leveraged automotive expertise and targeted sales techniques to assist U.S. customers in identifying and purchasing correct vehicle components.
- Order Precision & Integrity: Managed end-to-end order processing with a high degree of accuracy, verifying critical customer data and fulfillment details to eliminate shipping errors.
- Performance Excellence: Recognized as the top-performing trainee and achieved the highest commission tier twice, demonstrating consistent sales growth and efficiency.
Virtual Executive Assistant
Arabian Wanderers
11.2023 - 12.2023
- Direct Executive Assistance: Reported directly to the Founder, managing high-priority "ad-hoc" tasks and administrative duties to support business growth.
- E-commerce & Listings: Managed and optimized property listings on Viator and GetYourGuide to increase brand visibility and booking conversions.
- Social Media & Business Relations: Managed Instagram and WhatsApp communications, engaging with potential partners, service providers, and global clients.
- Data & Workflow Management: Streamlined operations by creating Google Forms for data collection and encoding customer tickets to ensure seamless trip preparation.
- Creative Content: Designed graphic marketing materials to strengthen the company’s visual identity and promotional efforts.
Account Manager
VXI
03.2023 - 08.2023
- Omnichannel Technical Support: Managed high-volume inbound inquiries for AT&T postpaid services, resolving complex billing discrepancies and technical hardware issues.
- CRM & Account Management: Leveraged Salesforce to maintain precise customer records, log interactions, and manage sensitive billing data with high accuracy.
- Provisioning & Fulfillment: Utilized Opus to execute service activations and process high-value orders for the latest mobile devices and postpaid service plans.
- Consultative Sales & Retention: Exceeded revenue targets by identifying customer needs and pitching tailored product solutions while maintaining a 0% order error rate.
Customer Service Representative - Fixed Term
Amazon Operations Services Inc.
01.2024 - 04.2025
- Multichannel Support: Managed logistics for customers and drivers in Australia and Singapore via phone, chat, and email to ensure delivery efficiency.
- Driver Account Management: Resolved account-related issues for Amazon Flex drivers in North America, ensuring seamless app access and operational continuity.
- Logistics Troubleshooting: Proactively addressed shipping delays and delivery bottlenecks to optimize the global "last-mile" experience.
- Account Integrity: Maintained accurate driver records and resolved credentialing issues to minimize service disruptions and streamline workflows.
Education
BS Nursing - 2023-2025
Our Lady of Fatima University
Skills
Timeline
Customer Service Representative - Seasonal
TDCX Philippines
05.2025 - 12.2025
Sales Voice Agent
CarParts.com Philippines
01.2024 - 04.2025
Customer Service Representative - Fixed Term
Amazon Operations Services Inc.
01.2024 - 04.2025
Virtual Executive Assistant
Arabian Wanderers
11.2023 - 12.2023
Account Manager
VXI
03.2023 - 08.2023
Support Ambassador
TDCX Philippines
BS Nursing - 2023-2025
Our Lady of Fatima University
Languages
English
Filipino