Danica Daniela Pili, MBA
San Pedro, Province Of Laguna,LAG
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Head, IT Helpdesk Support
ORIX METRO Leasing and Finance Corporation
10.2024 - Current
- Leadership and Team Management: Oversees the daily operations of the IT support team. Responsible for managing and mentoring the support staff, ensuring the team is well-trained, motivated, and productive.
- Incident and Problem Management: Oversee incident tracking, provide escalation paths for unresolved problems, and ensure timely resolutions according to Service Level Agreements (SLAs). Analyzing recurring issues to identify and address root causes.
- System Monitoring and Maintenance: Responsible for monitoring the performance of IT systems and infrastructure, ensuring everything is running smoothly.
- Strategy Development and Implementation: Develops and implements strategies to improve the effectiveness and efficiency of the IT helpdesk support operations.
IT Application Support Analyst
ORIX METRO Leasing and Finance Corporation
03.2022 - 10.2024
- Provide first- and second-line technical & application support for software applications used by the organization. Respond to support tickets, troubleshoot issues, and assist users in resolving their queries related to application usage.
- Incident Management
- User Support and Training
- Collaboration and Coordination
- Testing and Implementation Support
- Identify recurring issues and root causes. Work with internal teams to develop permanent fixes or process improvements to prevent future incidents
- Monitoring and maintenance of software infrastructures and applications
Licensed Financial Advisor
AIA Philippines
04.2021 - 08.2024
- Initial Consultation: Meet with clients to understand their financial goals, current financial situation, risk tolerance, and future needs
- Data Gathering: Collect detailed financial information including income, expenses, assets, liabilities, and investments
- Financial Analysis: Analyze the collected data to create a comprehensive financial plan
Information Security Specialist
ORIX METRO Leasing and Finance Corporation
04.2019 - 07.2020
- Network Security: Ensure the security of the organization's network infrastructure
- Perform regular assessments of potential risks and vulnerabilities
- Continuously monitor systems for unusual activities and potential threats
- Lead the response to security breaches, including identifying the breach, containing the threat, and mitigating damage
DataOps Specialist
Yngen Datacom Corporation
08.2018 - 04.2019
- Maintain data repositories, databases, and data warehouses
- Analyze data to identify trends, patterns, and insights
- Monitor data flows and systems to ensure smooth operations
Education
Master in Business Administration -
University of Muntinlupa City
City Of Muntinlupa01-2024
Bachelor of Science - Information Technology
University of Muntinlupa City
City Of Muntinlupa06-2018
Associate of Science - Computer Technology
University of Muntinlupa City
City Of Muntinlupa06-2016
Skills
- JavaScript CSS HTML
- Calls Negotiate Project Management
- Technical Expertise in IT Systems/Support
- IT Leadership People Management
Certification
- Lean Six Sigma White Belt Certification (CSSC)
- The Council for Six Sigma Certification - MF Treinamentos, Brazil
- Issued July 2024
Language
English
Tagalog
Timeline
Unit Head, IT Helpdesk Support
ORIX METRO Leasing and Finance Corporation
10.2024 - Current
IT Application Support Analyst
ORIX METRO Leasing and Finance Corporation
03.2022 - 10.2024
Licensed Financial Advisor
AIA Philippines
04.2021 - 08.2024
Information Security Specialist
ORIX METRO Leasing and Finance Corporation
04.2019 - 07.2020
DataOps Specialist
Yngen Datacom Corporation
08.2018 - 04.2019
- Lean Six Sigma White Belt Certification (CSSC)
- The Council for Six Sigma Certification - MF Treinamentos, Brazil
- Issued July 2024
Master in Business Administration -
University of Muntinlupa City
Bachelor of Science - Information Technology
University of Muntinlupa City
Associate of Science - Computer Technology
University of Muntinlupa City
Similar Profiles
JUSTIN L. NOBLADOJUSTIN L. NOBLADO
Dealer Relationship Manager at Orix Metro Leasing and Finance CorporationDealer Relationship Manager at Orix Metro Leasing and Finance Corporation
Cecila TingCecila Ting
Senior Officer, Credit and Marketing at Orix Leasing Malaysia BerhadSenior Officer, Credit and Marketing at Orix Leasing Malaysia Berhad
Money KalraMoney Kalra
Sr. Manager- Business Development at Orix Leasing & Financial Services LtdSr. Manager- Business Development at Orix Leasing & Financial Services Ltd