Jerome Lim
Cabuyao, Province Of Laguna,LAG
Summary
Experienced with system management, including overseeing operations and implementing improvements. Utilizes robust problem-solving skills to address system inefficiencies. Track record of successful project leadership and team collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Management System Manager
Philcare Inc.
03.2025 - Current
- Reports directly to the Vice President of Internal Audit.
- Leads the implementation of the company’s Quality Management System (QMS) and Information Security Management System (ISMS) in alignment with applicable standards.
- Serves as Lead Auditor for internal audits of both QMS and ISMS.
- Facilitates and conducts Management Reviews for QMS and ISMS performance and compliance.
- Provides guidance to the Document Control Officer to ensure effective control and maintenance of documented information for QMS and ISMS.
- Leads risk assessments for business processes, services, and information security; developed and maintains the risk assessment template and oversees risk reviews across all divisions.
- Reports all nonconformities from internal and external audits to top management and verifies the implementation of corrective actions.
- Establishes and monitors Key Performance Indicators (KPIs) for Internal Audit, performs data analysis, and initiates corrective actions for unmet targets.
- Performs other tasks and special assignments as directed by the VP of Internal Audit.
Quality Management System Manager
Phil National Lines Inc.
07.2021 - 03.2025
- Manages the company’s Safety and Quality Management System (SQMS) Manual and Ship Security Plan, including regular reviews and updates.
- Serves as Internal Audit Chairman, leading internal audits both ashore and onboard vessels in compliance with ISO standards, ISM, ISPS, and other regulatory requirements.
- Reports departmental nonconformities to top management and verifies the effectiveness of corrective actions through follow-up audits.
- Conducts Management Reviews, Document Reviews, and Security Reviews to ensure continual system improvement.
- Supports the Designated Person and Admin Head in maintaining and implementing the SQMS Manual and procedures, ensuring proper dissemination of updates to both shore-based and shipboard personnel.
- Develops the SQMS Training Calendar and facilitates training sessions based on assessed needs for all company personnel.
- Handles budget forecasting, strategic planning, and cost reduction initiatives for the Admin Department.
- Establishes and reports Key Performance Indicators (KPIs) to top management for monitoring organizational performance.
- Designated and accredited as the company’s Company Security Officer (CSO) by the Office for Transportation Security.
- Carries out additional duties and special tasks as assigned by top management.
Quality Management System Specialists
Asia Brewery Incorporated
07.2017 - 03.2021
- Serves as Internal Audit Chairman, responsible for developing the Audit Program, conducting audits, issuing nonconformities, following up on corrective actions, and driving continual improvement of the Food Safety Management System (FSMS), Quality Management System (QMS), Energy Management System (EnMS), and HACCP.
- Acts as Food Safety Team Leader, managing the implementation of Prerequisite Programs (PRPs) and performing Hazard Analysis and Critical Control Point (HACCP) activities.
- Develops and monitors the FSQMS Training Calendar, and facilitates training sessions to ensure staff competency.
- Leads the company’s Department Document Control (DDC) and ensures effective documentation management.
- Organizes KAIZEN projects across departments to promote continuous improvement.
- Supports the implementation of the company’s Energy Management System.
- Coordinates Management Review Meetings with Department Heads and Top Management.
- Oversees monitoring of PRPs under the FSMS to ensure compliance and effectiveness.
- Prepares departmental budget forecasts and contributes to strategic planning.
- Monitors key performance indicators (KPIs) across departments to assess operational effectiveness.
- Tracks and verifies nonconformities, conducting follow-up audit activities as needed.
- Performs additional duties and special assignments as directed by the Vice President/Plant Manager.
Total Quality Management System Specialist
EMSCAI
03.2017 - 07.2017
- Conducts management system audits and develops, evaluates, and monitors quality system performance to drive continuous improvement.
- Provides effective leadership in project coordination and policy development activities.
- Leads the determination and implementation of company policies, and analyzes customer requirements, organizational procedures, and service performance.
- Prepares and delivers clear, concise reports and recommendations, both in written and oral formats.
- Develops and maintains audit plans and schedules.
- Supports compliance with customer audit requirements, including documentation and quality system standards.
- Oversees the audit process from planning through to the closure of Corrective and Preventive Action Reports (CPARs).
- Ensures thorough CPAR investigations and accurate identification of root causes.
- Presents audit findings and reports to top management, as required.
- Conducts Total Quality Management (TQM) training and orientation for relevant employees.
- Performs additional duties as necessary to support the efficient operation of the department.
Operations Focal
PILIPINAS SHELL PETROLEUM CORPORATION
07.2016 - 03.2017
- Manages the SM Advantage Card (SMAC) enrollment process for all Shell sites across the Philippines.
- Oversees the reimbursement and SMAC points billing processes for all Shell sites nationwide.
- Handles merchant accreditation for program participation.
- Prepares and submits weekly redemption item reports for PAYLO manager approval.
- Coordinates with logistics contractors to ensure timely delivery of reward items and marketing collaterals.
- Monitors inventory levels to prevent stockouts of reward items.
- Conducts site redemption verification and provides follow-up support.
- Supports site-level marketing events, customer concerns, and operational issues.
- Assists in training programs for all Shell site personnel.
Quality Enhancement Group Assistant
Delbros Waterfront Leasing Inc.
12.2015 - 07.2016
- Supports the QEG Manager in all departmental activities and initiatives.
- Serves as Document Control Officer, managing documentation across all company departments.
- Assists in the review and updating of Master Operating Procedures, Work Instructions, Guidelines, Organizational Structure, and Job Descriptions.
- Participates in process verification and process improvement initiatives across departments.
- Conducts time-and-motion studies to identify efficiency and productivity improvements.
- Prepares and submits weekly and monthly reports.
- Performs additional tasks and responsibilities as assigned.
Customer Relations Assistant Supervisor
Gardenia Bakeries Philippines
07.2012 - 12.2015
- Enhanced customer satisfaction through prompt responses to inquiries, effective issue resolution, and proactive communication.
- Developed and managed work schedules to ensure adequate staffing and on-time task completion.
- Built and maintained strong relationships with key clients and stakeholders through consistent, high-quality service.
- Supervised and trained Plant Tour Crews, ensuring tour activities are organized, effective, and aligned with company standards.
- Led strategic planning and budget preparation (CAPEX and OPEX) for the Integrated Customer Relations Department.
- Managed the preparation of Product Requests (PR) and Purchase Orders (PO) for departmental needs.
- Compiled and presented monthly MANCOM reports, including budget monitoring and operational updates.
- Handled customer complaints by recording issues, coordinating with relevant departments, and ensuring timely resolution and follow-up.
- Spearheaded the Plant Tour Program, ensuring smooth execution and visitor satisfaction.
- Collected and maintained accurate customer data and documentation for reporting and reference.
- Collaborated with marketing and sales teams to support communication strategies, marketing initiatives, and corporate events, including CSR activities.
- Prepared daily, weekly, and monthly performance reports and maintained ISO-related documentation.
- Facilitated training for Plant Tour personnel and served as Department Document Controller, Internal Quality Auditor, and HACCP Auditor.
- Performed additional tasks as assigned by the Customer Relations Manager (CRM).Assigned as Department Document Controller, Internal Quality Auditor, and HACCP Auditor Performs any other tasks assigned by the CRM Manager.
Quality Inspector
BAG Electronics
01.2004 - 05.2009
- Conducts in-process, outgoing inspections, electrical testing, and EEPROM readings on a sampling basis, following applicable inspection criteria.
- Verifies the calibration status of inspection, measuring, and test equipment prior to use.
- Determines and marks product status based on inspection outcomes.
- Identifies and segregates nonconforming products to prevent unintentional use or delivery.
- Notifies responsible personnel of nonconforming items and requests corrective actions to prevent further processing.
- Records inspection results using appropriate log sheets and forms.
- Prepares weekly and monthly inspection reports and process quality audit summaries.
- Reports issues to superiors for resolution and provides feedback on the effectiveness of corrective actions.
- Assists in operator certification and conducts quality audits as assigned.
- Adheres to all procedures and work instructions relevant to inspection responsibilities.
- Performs additional tasks as assigned, provided proper training has been received.
- Ensures that product requirements are met at all relevant stages of production.
- Holds products until all planned quality checks are completed or unless released by authorized personnel.
- Serves as an Internal Quality Auditor under the ISO 9000:2001 Quality Management System.
Education
Bachelor of Science - Clinical Psychology
Polytechnic University of The Philippines
Sta. Rosa Laguna04-2012
Skills
- Internal Auditing, Risk Evaluation, Document Management, Budget Forecasting, Food Safety Management System, Energy Management System, Quality Management System, Information Security Management System, Management Review, Onboarding/Orientation, Training, Strategic Planning, KAIZEN, HACCP, GMP/GWP
Certification
2022-10 Company Security Officer
2020-07 Internal Audit training
2019-08 ISO 50001:2011 Energy Management System
2019-07 Train the Trainers
2019-03 Job Competency Profiling
2019-03 Food Allergen Management Training Course
2019-02 ISO 9001:2015 Awareness
2019-01 Environmental Monitoring Program Seminar
2018-10 Six Thinking Hats
2018-09 7 Habits of Highly Effective People
2018-09 Energy Management System Internal Audit Training
2018-09 Energy Management System (ISO 50001) Standard Training
2018-09 Presentation Skills Training
2018-07 Energy Management System (ISO 50001:2011) Implementation Training
2018-07 Updates of FSSC 22000 version 4.1
2018-07 Food Defense
2018-07 Food Fraud
2018-05 FSSC 22000 Food Safety Systems Certification – Introduction Course Version 4.1
2017-10 ISO 22000:2005 and HACCP Methodology Training
2017-06 IATF 16949:2016 Transition Training Course
2017-04 Risk Based Thinking ISO 9001:2015 Transition (April, 2017)
2014-09 Hazard Analysis Critical Control Point (HACCP) Training
2014-03 Enhancing Auditing Skills Training Workshop
2013-04 How to Deliver Extraordinary Customer Service
2013-04 Discover the Cure for Cranky Customers
2012-10 How to Handle Difficult People
2008-12 KAIZEN Management System (LEAN Manufacturing)
2008-03 Internal Quality Audit
2007-08 Basic Trainer's Skills
2006-07 Quality Process Audit Training
Timeline
Quality Management System Manager
Philcare Inc.
03.2025 - Current
Quality Management System Manager
Phil National Lines Inc.
07.2021 - 03.2025
Quality Management System Specialists
Asia Brewery Incorporated
07.2017 - 03.2021
Total Quality Management System Specialist
EMSCAI
03.2017 - 07.2017
Operations Focal
PILIPINAS SHELL PETROLEUM CORPORATION
07.2016 - 03.2017
Quality Enhancement Group Assistant
Delbros Waterfront Leasing Inc.
12.2015 - 07.2016
Customer Relations Assistant Supervisor
Gardenia Bakeries Philippines
07.2012 - 12.2015
Quality Inspector
BAG Electronics
01.2004 - 05.2009
Bachelor of Science - Clinical Psychology
Polytechnic University of The Philippines
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